Marketing Operations Manager

American Chemical Society•Washington, DC

5d•$70,000 - $80,000•Hybrid

About The Position

The American Chemical Society (ACS) is a non-profit organization founded in 1876 and chartered by the U.S. Congress. It is the world’s largest scientific membership association with a mission to advance scientific knowledge, empower a global community, and champion scientific integrity. ACS Publications is a Division of the ACS and has all the characteristics of a medium-large scientific and technical publishing organization. It is one of two Divisions charged with serving the dual function of generating a reliable annual surplus to support the Society’s programmatic activities, while also fulfilling a core goal of the Society in advancing knowledge in the field of chemistry and the chemical enterprise. The Division publishes 80+ high-quality peer-reviewed journals covering the breadth of chemistry and allied fields, as well as numerous other high-quality products and services of benefit to the global community. The Global Marketing Department within ACS Publications is responsible for developing marketing strategies and integrated campaign plans to engage our target audience, drive demand, and strengthen our relationships with them. The Department’s objectives for engaging our audience are to increase the brand equity and, ultimately, enable the revenue capture for the Division’s product lines of over 80 journals, eBooks, and a range of digital offerings. The current target audience includes researchers, authors, reviewers, editors, institutional/corporate librarians, administrators, funders, ACS members, and the range of end users. The Marketing Operations team is responsible for providing technology, data, analytics, and other technical services to the various marketing groups within the division. The team works closely with marketing groups within the division, global technology services, as well as various other groups in data, editorial and sales. This position will have a hands-on role in maintaining and developing the infrastructure for and executing integrated marketing campaigns, including core marketing automation platforms, customer data, and facilitating new processes through the use of AI. This role will work directly with ACS Publications’ marketing teams to help them develop innovative and effective marketing programs through the use of available technologies. The Marketing Operations Manager will use their knowledge of systems, data, analytics, AI, agents and industry best practice to improve the effectiveness of marketing initiatives.

Requirements

Bachelor's degree from an accredited four-year college or university.
Strong analytical and reporting skills (ad-hoc reporting, dashboarding, data interpretation, insight generation) through common tools e.g. GA4, looker, Qlik, Tableau, platform-native reporting tools.
Fluency in the English language (written and spoken).
Experience in platform management, segmentation and marketing tactic orchestration through marketing automation, platforms such as Oracle Eloqua, Salesforce Marketing Cloud/Agentforce Marketing, Hubspot, etc.
Working with customer data platforms for segmentation, analysis and activation. E.g. Salesforce CDP, Hightouch, Blueconic.
Oversight and management of operational ABM frameworks and systems (e.g. Demandbase, 6sense).
Practical expertise in working within common AI tools, such as Claude, Copilot etc. Prompt engineering expertise, development of reusable agents, AI skill development and other standard skills.
Understanding of LLMs, agents, RAG, and AI workflows.
Demonstrable experience shaping use-cases for AI in marketing.
Demonstrable experience improving processes and reducing operational inefficiencies.

Nice To Haves

Development and deployment of single AI agents (working with technology teams) or multi-agent workflows (e.g. using workflow automation tools such as n8n).
Working knowledge of snowflake data warehouse, including cortex AI and streamlit apps.

Responsibilities

Day to day management of core marketing platforms, including user management, training, feature optimization, documentation.
Ownership of the marketing operations helpdesk to triage and route tickets within agreed timelines.
Development of new workflows to assist marketing team in developing and executing highly successful integrated marketing campaigns.
Reporting and analysis on key systems and programs to help marketing teams understand performance and impact.
Creation of best practice documentation and training for teams to maximize success and return on investment.
Manage and report on centralized database-driven initiatives.
Ensure key automated programs are continually optimized and deliver tangible business value.
Support AI adoption across marketing with regular engagement, training, and facilitation.
Execute the AI roadmap, prioritize use cases, and turn experiments into scaled capability.
Build and document prompts, playbooks, and training so marketers use AI tools in the most effective way.
Work with technology teams to develop reusable, scalable agents or agentic processes using AI tools to deliver efficiency and business value to the team.
Build and enforce scalable, repeatable processes across marketing technology.
Maintain effective departmental documentation.
Deliver high-quality, accurate outputs across both structured and ad hoc work, that deliver value to the teams.