manager, marketing operations

Starbucks • Seattle, WA

2d • Hybrid

About The Position

This position contributes to Starbucks success by partnering with Marketing leads to support complex Go-To-Market execution. The manager, marketing operations brings structure, clarity, and momentum to assigned channel workstreams and coordinates cross-functional teams from planning through delivery.

Requirements

• 5+ years of project management experience, including exposure to marketing planning and execution in a matrixed organization.
• Proficiency in project planning, scope, milestones, dependencies, risks, stakeholder communication, and change management.
• Experience coordinating cross-functional work through changing priorities and evolving requirements.
• Clear written, verbal, and presentation communication skills for working teams and senior stakeholders.
• Strong facilitation skills and the ability to drive clear decisions, ownership, and next steps.
• Experience documenting processes, improving ways of working, and supporting team adoption.
• Experience supporting integrated marketing, owned, social, menu, retail, or omnichannel work within a seasonal campaign.
• Experience using Adobe Workfront for project setup, schedules, task management, status reporting, or dashboards.

Responsibilities

• Manage assigned marketing programs and channel workstreams from intake through launch and closeout.
• Build and maintain project plans that define scope, deliverables, milestones, dependencies, decisions, and owners.
• Connect assigned milestones to the seasonal Go-To-Market timeline and flag cross-workstream impacts.
• Track program decisions and priority changes and mitigate associated risk.
• Facilitate kickoffs, working sessions, milestone reviews, status updates retrospectives and issue resolution.
• Architect process, document ways of working and recommend practical process improvements.
• Manage concurrent priorities, track risks and dependencies, and escalate issues when needed.
• Use status data, retrospectives, and partner feedback to assess project health and capture learnings.
• Maintain accurate plans, schedules, and status reporting in Workfront and partner with stakeholders to implement new functionality that improves visibility and efficiency.
• Support improvements to business planning, cross-functional communication, and work integration.
• Build effective relationships across assigned teams to support consistent campaign execution.
• Apply a working understanding of paid, earned, and owned channels to marketing planning and execution.
• Partner with teams to track agreed-upon measures, capture learnings, and inform future work.
• Use tools and technology to improve workflow efficiency and visibility.

Benefits

• medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• short-term and long-term disability
• paid parental leave
• family expansion reimbursement
• paid vacation from date of hire
• sick time (accrued at 1 hour for every 25 hours worked)
• eight paid holidays
• two personal days per year
• 401(k) retirement plan with employer match
• discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• incentivized emergency savings
• financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• student loan management resources
• access to other educational opportunities
• backup care
• DACA reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed