Marketing Operations Manager

Breakout Operations•Knoxville, TN

About The Position

Breakout Escape Games is looking for a highly organized, execution-focused Marketing Operations Manager to help drive marketing execution across 30+ locations nationwide. This role is the operational engine behind our marketing team — owning campaign execution, email/SMS deployment, marketing systems, listings management, vendor coordination, and store communication and marketing support. We’re looking for someone who thrives in fast-moving environments, loves keeping things organized, and takes pride in making sure nothing falls through the cracks. This role requires someone who can take ownership quickly, manage multiple moving pieces at once, and operate with a high level of follow-through and accountability.

Requirements

2+ years of experience in marketing operations, project coordination, marketing execution, or similar operational roles
Strong organizational and project management skills
Comfortable managing multiple projects and deadlines simultaneously
Strong communication, follow-through, and attention to detail
Experience working with vendors, agencies, or external partners
Tech-savvy and quick to learn new systems and platforms
Ability to work independently while staying highly collaborative
Highly organized and detail-oriented
Strong sense of ownership and accountability
Calm under pressure and adaptable in fast-paced environments
A proactive problem solver who follows through
Comfortable coordinating across teams, vendors, and locations
Someone who naturally creates order and efficiency
Positive attitude and sense of humor

Nice To Haves

Experience with platforms such as: Google Business Profile, Meta Ads Manager, Attentive or similar email/SMS platforms, SOCi or listings/reputation tools, Marketing automation systems
Multi-location, franchise, hospitality, entertainment, or operational support experience is a plus.

Responsibilities

Manage execution of promotions, launches, and seasonal campaigns
Own the marketing calendar and ensure deadlines are met
Coordinate deliverables across internal teams, vendors, and locations
Ensure campaigns launch accurately and consistently
Build and deploy company-wide email and SMS campaigns
Manage automated flows and campaign scheduling
Coordinate audience segmentation and targeting
Monitor campaign performance and identify opportunities for improvement
Manage marketing-related setup within Resova and related platforms
Configure promo codes, pricing settings, waiver messaging, and upsells
Coordinate setup for new room launches and promotions
Coordinate homepage banners, room pages, promotions, and announcements
Work with web and creative vendors to maintain accurate website content
Maintain business listings across Google, Yelp, Apple Maps, TripAdvisor, Bing, and SOCi
Update hours, photos, closures, and location information
Review and approve guest review responses
Serve as a marketing contact for store leadership teams
Communicate promotions, launches, and campaign details
Coordinate ordering of signage and in-store marketing materials
Help maintain consistency across all locations
Manage day-to-day communication with agency and platform partners
Track timelines, approvals, and deliverables
Keep projects moving forward and organized
Improve workflows, systems, and documentation
Use AI and automation tools to improve efficiency and organization
Help streamline repetitive tasks and operational processes