Marketing Operations Manager

Springs Window Fashions•Middleton, WI

14d

About The Position

The Marketing Operations Manager oversees the flow of work through Springs Window Fashions’ Creative Services & Brand Marketing Team. The role manages project intake, prioritization, resource allocation, timelines, and workflow processes to help ensure projects are delivered on time and the team’s capacity is aligned with business priorities. It serves as an operational point of connection between the marketing team, internal stakeholders, and external vendors. Working with Brand Marketing, Channel Marketing, Product Management, Digital Experience, and other business partners, the manager maintains visibility into project status, capacity, and deadlines. The role supports the team’s ability to deliver high-quality work in a fast-paced, growing organization through project coordination, resource planning, stakeholder communication, and continuous process improvement.

Requirements

Bachelor’s degree in Marketing, Communications, Business, Project Management, or a related field.
At least 3 years of experience in traffic management, creative operations, project management, marketing operations, or a related role.
Experience using project management and workflow tools such as Smartsheet, Workfront, Asana, Monday.com, Jira, or similar platforms.
Strong project management and organizational skills.
Excellent communication and stakeholder management abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and follow-through.
Analytical mindset and ability to identify workflow improvements and resource optimization opportunities.
Ability to influence without direct authority and build strong cross-functional relationships.

Nice To Haves

Experience supporting creative, marketing, or agency teams.

Responsibilities

Own the end-to-end workflow process, from project intake through final delivery, including posting and tagging work in the company’s digital asset management system.
Manage and maintain the project queue, prioritizing work according to business objectives and deadlines.
Facilitate project intake and ensure requests are complete, clearly scoped, and aligned with established processes.
Monitor project progress and proactively identify risks, bottlenecks, and resource constraints.
Keep stakeholders informed about project status, timelines, and priorities.
Partner with Creative Services and Brand Marketing leadership to allocate work across designers, copywriters, photographers, videographers, and external partners.
Balance workloads to optimize team capacity and efficiency; identify upcoming resource gaps and recommend solutions.
Maintain team workload forecasts and capacity-planning tools.
Develop and maintain project schedules, milestones, and deliverables.
Coordinate cross-functional dependencies and align teams on timing and expectations.
Lead project status meetings and provide regular stakeholder updates.
Escalate risks and timeline impacts as needed.
Continuously improve workflow processes, tools, and best practices.
Drive adoption of project management platforms and standardized ways of working.
Develop reporting and dashboards to track team performance, project volume, turnaround times, and resource utilization.
Identify opportunities to improve efficiency, reduce rework, and enhance stakeholder satisfaction.
Serve as the primary point of contact for creative project requests and prioritization discussions.
Partner with Brand Marketing, Channel Marketing, Corporate Communications, Product Management, and other teams to align project needs with available resources.
Help stakeholders understand timelines, resource constraints, and project requirements to improve planning and execution.