Marketing Operations Coordinator

CCA GLOBAL PARTNERS • Manchester, NH

1d • Hybrid

About The Position

CCA Global Partners is seeking a Marketing Operations Coordinator for its Retail Groups division in Manchester, New Hampshire. The role provides day-to-day coordination support to the Marketing Operations team, with primary ownership of marketing tickets and governance of the Airtable environment as the team rolls out CAMP (Centralized Airtable Management Platform). The coordinator manages workflow coordination, scheduling support, internal reporting, and vendor and tool administration, helping the Marketing Operations Manager and Project Manager focus on platform development and project management. The position supports accurate intake, data, and timelines as operational project volume grows across the Retail Group.

The position follows a hybrid schedule, with the opportunity to work remotely on Mondays and Fridays and in the office Tuesdays through Thursdays. CCA Global Partners describes its environment as collaborative and friendly and offers benefits intended to support employees and their families.

Requirements

• 0–2 years of experience in marketing operations, project coordination, or administrative support roles.
• Strong organizational skills, follow-through, and accuracy.
• Comfort learning new systems and following defined processes.
• Clear, professional communication skills and the ability to prioritize competing requests from multiple stakeholders.

Nice To Haves

• Bachelor’s degree in marketing, business, or a related field.
• Familiarity with Airtable or similar project management/database tools.
• Familiarity with ticketing or helpdesk systems.
• Familiarity with Microsoft 365, including SharePoint and Excel.

Responsibilities

• Own the CAMP Support & Request ticket queue by triaging operational change requests daily, routing them to appropriate owners, tracking status, and following up to support resolution within established SLAs.
• Maintain CAMP governance, including naming conventions, data integrity, user access tiers, and record hygiene; prepare items, agendas, and decision logs for monthly CAMP Council governance reviews.
• Build and maintain project schedules, deliverables, and dependencies in CAMP; coordinate timelines and handoffs across teams and keep project records current for the Marketing Operations Manager and Project Manager.
• Produce recurring internal reports on ticket volume, SLA performance, project status, and platform adoption, and flag trends, bottlenecks, and at-risk deliverables to leadership.
• Support administration of marketing operations tools and vendors, including user provisioning and offboarding, license tracking, renewal dates, and vendor request coordination.
• Maintain process documentation, user guides, and SharePoint folder structure; support team-member onboarding and training on CAMP processes and tools.

Benefits

• Hybrid work schedule, with remote work available Mondays and Fridays.
• Flexible time off.
• Benefits designed to support employees and their families.
• Development, growth, and compensation recognition for accomplishments and contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed