Marketing Coordinator

Omni Hotels & Spas•Fort Lauderdale, FL

20d

About The Position

The Marketing Coordinator meticulously manages and oversees the Group Reservation process and assists the Director of Revenue Management and Reservations Manager with daily duties, including answering phones, filing, and computer work. The role manages transient and small-scale group reservations, coordinates with Sales and Convention Services, maintains group blocks and files, processes booking changes and rooming lists, supports accurate billing and arrival details, and follows hotel selling and credit policies. The position requires the ability to work a variety of shifts, including weekends and holidays, and involves extended periods of standing, walking, or sitting and repetitive telephone and computer use.

Requirements

Strong keyboard skills.
Ability to analyze situations and make decisions that meet and exceed hotel expectations.
Ability to learn and master multiple software systems.
Strong working knowledge of Microsoft Excel.
Organized, with the ability to handle multiple tasks.
Maintain a professional business appearance, attitude, and performance.
Able to work a variety of shifts, including weekends and holidays.
Able to move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
Able to stand, walk, or sit for an extended period or an entire work shift.
Able to perform repetitive motion, including using a telephone and computer for an extended period or an entire shift.

Nice To Haves

Previous hotel experience in Reservations, Front Office, Sales and Marketing, or Accounting.

Responsibilities

Maintain positive guest relations and perform work with attention to detail, speed, and accuracy.
Prioritize and organize work.
Make, change, and cancel reservations, including individual reservations for negotiated accounts, discount and government bookings, gift certificates, complimentary stays, and special requests.
Coordinate transient and group bookings with the Sales Team and Convention Services.
Handle mail, message, and phone correspondence and process reservation confirmations as needed.
Oversee transient reservations and conduct audits of unconfirmed OTA bookings.
Oversee small-scale group reservations and room blocks of approximately 125 total room nights, progressing to large-scale room blocks during tenure in the position.
Maintain group blocks in Opera Cloud and release unneeded room types as pickup occurs.
Maintain detailed group files, including documentation from the contract through the group resume.
Verify VIP, ETA, billing, arrival and departure dates, and room types against group resumes before the weekly revenue meeting.
Maintain group blocks, group lists, group billing, and cutoff dates.
Check rooming lists for accuracy and process them accurately and promptly.
Pre-block group needs for suites and connecting rooms.
Ensure group billing, routing, master accounts, and A/R accounts comply with Omni SOPs.
Control suite inventory and specialty rooms according to the suite request policy.
Monitor group pickup and advise the DORM if a group should be re-forecasted.
Report group pickup changes that could affect selling strategies to the DORM.
Follow Omni Credit Policies and dispatch payment links and confirmation letters to guests.
Check daily arrivals for reservation accuracy.
Attend pre-convention, resume, inter-departmental, group pickup, and reservations department meetings.
Adhere to selling strategies set by the Director of Revenue Management.
Assist the Director of Revenue Management and Reservations Manager with daily duties, including answering phones, filing, and computer work.