Marketing Coordinator

Axos Bank • San Diego, CA

20h • $23 - $32

About The Position

This role sits at the intersection of Marketing, Product, Operations, Technology, Compliance, and Customer Support. It helps ensure critical communications are accurate, timely, compliant, scalable, and aligned to the customer journey. The function focuses on system-driven communications supporting business operations and customer servicing, including transactional emails, service notifications, SLA/status messaging, operational alerts, servicing communications, and product-triggered messaging.

The Marketing Coordinator supports the day-to-day execution of operational and transactional communications under Operational Communications Services (OCS), including intake coordination, quality assurance, and deployment. The role partners directly with cross-functional reviewers across Compliance, Legal, and business-unit stakeholders, and helps establish and operate governance processes for these communications.

Requirements

• At least 1 year of relevant experience, or an equivalent combination of education and experience.
• Strong attention to detail and quality-control discipline, including the ability to review work against documented standards before deployment.
• Ability to coordinate projects across multiple stakeholders, reviewers, and approval steps while maintaining accuracy and meeting deadlines.
• Strong written communication skills and sound editorial judgment.
• Highly organized, with the ability to track requests, follow up proactively, and move work forward with limited step-by-step direction.
• Comfort operating in an evolving or ambiguous environment and contributing to processes as they are developed.

Nice To Haves

• Experience in financial services, banking, or another regulated industry.
• Experience with operational, transactional, or system-triggered communications.
• Experience with Workfront or a similar work-management platform.
• Experience with Salesforce Marketing Cloud or a comparable email or messaging platform.
• Exposure to building or improving intake and QA processes, rather than solely executing within an established process.

Responsibilities

• Manage assigned communication requests through the intake-to-deployment workflow, ensuring required QA reviews and approvals are completed before launch.
• Coordinate with cross-functional reviewers and approvers, proactively following up on outstanding items to keep projects moving.
• Perform quality assurance against documented communication standards, identify gaps, and escalate issues as appropriate.
• Maintain the communication inventory and accurately track new business-unit communications and projects.
• Support governance-driven communication initiatives, including build, review, deployment, and documentation.
• Support the transition of operational and transactional communications from business-unit-aligned teams into OCS.
• Serve as a point of contact for cross-functional partners throughout the review and approval process.
• Maintain accurate documentation and organized workflows to minimize QA issues, rework, and deployment delays.
• Work independently within established standards and contribute to developing and improving processes as the function evolves.

Benefits

• Medical, dental, vision, and life insurance.
• Paid sick leave, three weeks of vacation, and about 11 holidays per year.
• HSA or FSA account and other voluntary benefits.
• 401(k) retirement savings plan with employer match program and 529 savings plan.
• Employee mortgage loan program and free access to an Axos Bank Account with Self-Directed Trading.
• Eligible for an annual discretionary cash bonus target of 5%.
• Eligible for an annual discretionary restricted stock units bonus target of 5%; discretionary target bonuses may be awarded semi-annually based on achievement of performance goals and targets.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed