MARKETING COORDINATOR (FT)

Cactus Petes•Jackpot, NV

About The Position

The Marketing Coordinator supports casino marketing, guest service, promotions, special events, and advertising operations. The role greets guests, assists with player identification, promotes the PENN Play app and other PENN products, and encourages participation in casino marketing and player development promotions. It also supports the Marketing Manager, addresses guest concerns, maintains patron data skills, and protects confidential player information. The coordinator assists with the setup, execution, and breakdown of on-site and off-site promotions and events, including tournaments, drawings, VIP parties, and festivals. Duties also include issuing prizes, making announcements on stage when needed, troubleshooting marketing technology, administering advertising and collateral, monitoring creative materials through production, ensuring materials are posted and removed on schedule, and working as a secondary cashier at ticketed entertainment events. The position requires adherence to company policies and regulatory requirements, including applicable gambling problem helpline disclosures in advertising.

Requirements

Must be at least 21 years of age.
Moderate to high-level computer skills, including experience with Microsoft Office products.
Ability to write reports and business correspondence.
Excellent oral and written communication skills.
Ability to identify problems, collect data, analyze information, and draw valid conclusions.
Ability to interpret a variety of instructions, including written and oral instructions.
Must be flexible and willing to work any shift.

Nice To Haves

Associate's degree (AA) or equivalent from a two-year college or technical school preferred.
At least one year of casino guest service experience, or an equivalent combination of experience and education, preferred.

Responsibilities

Greet guests engaged in gaming and assist team members with player identification.
Promote superior guest service and maintain a friendly, helpful, and courteous manner with guests and team members.
Promote adoption and use of the PENN Play app and other PENN products by communicating their benefits and value.
Maintain knowledge of casino marketing and player development promotions and encourage guest participation to achieve management-set quarterly goals.
Assist in resolving guest concerns and conflicts fairly and equitably.
Develop and maintain technical skills to maximize use of patron data systems, while maintaining confidentiality of player information.
Assist the Marketing Manager as needed.
Follow corporate and local policies, procedures, and operating guidelines; ensure regulatory compliance within the area of responsibility and report potential issues to management.
Assist with setup, execution, and breakdown of on-site and off-site promotions and special events, including tournaments, drawings, VIP parties, and festivals.
Coordinate with the team to ensure items needed for promotions and events are in place on time and follow established event procedures.
Issue appropriate prizes to guests and make announcements on stage using a microphone when necessary.
Support guests and troubleshoot concerns involving marketing technology, including the app, offers, and kiosks.
Ensure advertising collateral and outdoor billboards comply with 800-number Gambling Problem requirements.
Open jobs for, track, and administer advertising and collateral; assist with developing, processing, approving, and monitoring advertising copy, creative, proofs, and final production across print, broadcast, digital, outdoor, and collateral channels.
Ensure advertising and collateral are posted on time and outdated materials are promptly removed.
Act as a secondary cashier at ticketed entertainment events.