Marketing Coordinator

Marriott • Aspen, CO

3h

About The Position

Promote awareness of the brand image internally and externally. Use sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott. Identify opportunities to upsell customers and sell enhancements to improve the Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales or tours, explain the details and requirements of attending a sales presentation to potential owners, and verify eligibility requirements before scheduling tours at Marriott Vacation Club properties. Determine and provide complimentary gifts to guests for their patronage, such as rewards points or show tickets. Answer questions about property facilities and services, and receive, record, and relay messages accurately, completely, and legibly.

Follow company policies and procedures; maintain a clean and professional uniform and appearance; protect confidential information and company assets; welcome and acknowledge guests according to company standards; anticipate and address guest service needs; and thank guests with genuine appreciation. Communicate clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Maintain positive working relationships, support team goals, and listen and respond appropriately to other employees’ concerns. Comply with quality assurance expectations and standards. Perform other reasonable duties as requested by supervisors.

The role requires moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance, as well as standing, sitting, or walking for extended periods.

Requirements

• High school diploma or GED equivalent.
• No related work experience required.
• No supervisory experience required.
• No license or certification required.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Ability to stand, sit, or walk for extended periods.

Responsibilities

• Promote awareness of the brand image internally and externally.
• Use sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott.
• Identify opportunities to upsell customers and sell enhancements that improve the Marriott experience or event.
• Encourage guests or callers to purchase or schedule preview package sales or tours.
• Explain sales presentation details and requirements to potential owners.
• Verify eligibility requirements before scheduling tours at Marriott Vacation Club properties.
• Determine and provide complimentary gifts to guests for their patronage.
• Answer guest questions about property facilities and services.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow company policies and procedures and maintain a clean, professional appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
• Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop positive working relationships, support team goals, and listen and respond to other employees’ concerns.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by supervisors.

Benefits

• Marriott offers a wide range of benefits designed to support employees and their families, wellbeing, careers, and new experiences; eligibility and options vary by employment status, position, and location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED