Marketing Coordinator

Axos Bank • San Diego, CA

1d

About The Position

The Marketing Coordinator supports operational and transactional communications through Operational Communications Services (OCS). The role coordinates intake, quality assurance, approvals, and deployment of system-driven communications such as transactional emails, service notifications, SLA/status messaging, operational alerts, servicing communications, and product-triggered messaging. It works across Marketing, Product, Operations, Technology, Compliance, Customer Support, Legal, and business-unit stakeholders to keep communications accurate, timely, compliant, scalable, and aligned with the customer journey.

The role manages communication requests from intake through deployment, maintains communication inventories and documentation, and supports governance initiatives and the transition of communications into OCS. It operates within established standards while contributing to the development and improvement of processes as the function evolves.

Requirements

• At least 1 year of relevant experience, or an equivalent combination of education and experience.
• Strong attention to detail and quality-control discipline, including the ability to review work against documented standards before deployment.
• Ability to coordinate projects across multiple stakeholders, reviewers, and approval steps while maintaining accuracy and meeting deadlines.
• Strong written communication skills and sound editorial judgment.
• Highly organized, with the ability to track requests, follow up proactively, and move work forward with limited step-by-step direction.
• Comfort operating in an evolving or ambiguous environment and contributing to processes as they are developed.

Nice To Haves

• Experience in financial services, banking, or another regulated industry.
• Experience with operational, transactional, or system-triggered communications.
• Experience with Workfront or a similar work-management platform.
• Experience with Salesforce Marketing Cloud or a comparable email or messaging platform.
• Exposure to building or improving intake and quality assurance processes, rather than solely executing within an established process.

Responsibilities

• Manage assigned communication requests through the intake-to-deployment workflow, ensuring required quality assurance reviews and approvals are completed before launch.
• Coordinate with cross-functional reviewers and approvers, proactively following up on outstanding items to keep projects moving.
• Perform quality assurance against documented communication standards, identify gaps, and escalate issues as appropriate.
• Maintain the communication inventory and accurately track new business-unit communications and projects.
• Support governance-driven communication initiatives, including build, review, deployment, and documentation.
• Support the transition of operational and transactional communications from business-unit-aligned teams into Operational Communications Services (OCS).
• Serve as a point of contact for cross-functional partners throughout the review and approval process.
• Maintain accurate documentation and organized workflows to minimize quality issues, rework, and deployment delays.
• Work independently within established standards and contribute to process development and improvement.

Benefits

• Medical, dental, vision, and life insurance.
• Paid sick leave, three weeks of vacation, and approximately 11 holidays per year.
• HSA or FSA account and other voluntary benefits.
• 401(k) retirement savings plan with employer match.
• 529 savings plan.
• Employee mortgage loan program.
• Free access to an Axos Bank account with self-directed trading.
• Eligible for an annual discretionary cash bonus target of 5%.
• Eligible for an annual discretionary restricted stock units bonus target of 5%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed