Marketing Coordinator

Omni Hotels & Resorts•Fort Lauderdale, FL

21d

About The Position

The Marketing Coordinator at the Omni Fort Lauderdale Hotel manages and oversees the group reservation process and assists the Director of Revenue Management and Reservations Manager with daily duties, including phone coverage, filing, and computer work. The role coordinates transient and group bookings with the Sales Team and Convention Services, manages individual reservations, and maintains group blocks, rooming lists, and supporting documentation in Opera Cloud. The position begins with small-scale group reservations of approximately 125 total room nights, with an expectation that the employee will progress to handling large-scale room blocks during their tenure. The position requires maintaining positive guest relations, accurate and timely reservation processing, monitoring group pickup, supporting hotel selling strategies, and attending relevant revenue, convention, and departmental meetings. Candidates should be organized, detail-oriented, comfortable with multiple software systems, and able to work a variety of shifts, including weekends and holidays. The role has physical requirements including lifting and carrying objects up to 40 pounds and using a telephone or computer for extended periods.

Requirements

Strong keyboard skills.
Ability to analyze situations and make decisions that meet and exceed hotel expectations.
Ability to learn and master multiple software systems.
Strong working knowledge of Microsoft Excel.
Organized, with the ability to handle multiple tasks.
Maintain a professional business appearance, attitude, and performance.
Ability to work a variety of shifts, including weekends and holidays.
Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
Ability to stand, walk, or sit for an extended period or an entire work shift.
Ability to perform repetitive motion, including using a telephone or computer for an extended period or an entire shift.

Nice To Haves

Previous hotel experience in Reservations, Front Office, Sales and Marketing, or Accounting.

Responsibilities

Maintain positive guest relations.
Perform job functions with attention to detail, speed, and accuracy; prioritize and organize work.
Make, change, and cancel reservations.
Coordinate transient and group bookings with the Sales Team and Convention Services.
Handle mail, messages, and phone correspondence; process confirmations as needed.
Oversee transient reservations, including individual reservations for negotiated accounts, discount, government, gift certificates, complimentary stays, and special requests.
Conduct OTA unconfirmed booking audits.
Oversee small-scale group reservations, including room blocks of approximately 125 total room nights, with progression to large-scale blocks during tenure.
Maintain group blocks in Opera Cloud and release room types as pickup occurs.
Maintain detailed group files containing documentation from the contract through the group resume.
Verify VIP information, ETAs, billing, arrival and departure dates, and room types against group resumes before weekly revenue meetings.
Maintain group blocks, group lists, group billing, and cutoff dates.
Check rooming lists for accuracy and process them accurately and promptly.
Pre-block group requirements for suites or connecting rooms.
Ensure group billing, routing, master accounts, and A/R accounts comply with Omni SOPs.
Control suite inventory and specialty rooms according to the suite request policy.
Monitor group pickup and advise the Director of Revenue Management if a group should be re-forecasted.
Report changes in group pickup that may affect selling strategies to the Director of Revenue Management.
Follow Omni Credit Policies and dispatch payment links and confirmation letters to guests.
Check daily arrivals to ensure reservations are accurate.
Attend pre-convention, resume, inter-departmental, group pickup, and reservations departmental meetings.
Adhere to selling strategies set by the Director of Revenue Management.