Marketing Concierge

Hilton Grand Vacations•Peoria, AZ

About The Position

The Marketing Concierge generates leads and books qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The role also provides customer and concierge services to guests while projecting a professional company image. The position conducts pre-arrival calls, confirms tour appointments, completes tour paperwork, and checks availability to prevent overbooking. It ensures guests meet eligibility requirements for gifts or promotes courtesy tours, and follows gifting procedures to meet monthly costs. The Marketing Concierge provides resort-related information and guest services, distributes only HGV-authorized materials, maintains location operating standards, and contacts appropriate management about guest issues. The role also carries out other reasonable requests from management that the employee is capable of performing. The schedule is flexible and includes weekends and holidays. Eligibility is limited to U.S. hourly Team Members who are not represented by a labor organization or subject to a collective bargaining agreement.

Requirements

At least one year of customer service experience.
At least six months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency and the ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations, and etiquette skills in person, in writing, and on the telephone.
Proficiency in English, including speaking, reading, and writing.

Nice To Haves

At least two years of experience selling and booking tours, activities, or concierge services.
At least one year of timeshare-industry experience with a track record of success in sales and/or marketing.

Responsibilities

Generate leads and book qualified timeshare sales presentations for prospective Owners, Club Members, and other qualified customers.
Conduct pre-arrival calls to owners, renters, and exchangers.
Confirm guest appointments to ensure tour reservations and improve show rates.
Complete required paperwork accurately and completely for each tour.
Check availability to avoid overbooking tour waves.
Ensure guests meet minimum eligibility requirements for gifts or promote a courtesy tour.
Follow gifting procedures to ensure costs are met monthly.
Provide location-related guest services and direct guests to resort services for assistance or information.
Distribute only HGV-authorized information, collateral, and materials.
Maintain location operating standards.
Contact appropriate management about guest issues.
Carry out other reasonable management requests that the employee is capable of performing.