Marketing Concierge

Hilton Grand Vacations•Honolulu, HI

17d

About The Position

At Hilton Grand Vacations, Marketing Concierges connect with travelers, learn what excites them about travel, and introduce vacation ownership opportunities in a natural and engaging way. They invite guests to attend presentations while creating positive, memorable interactions throughout their stay. This is a fast-paced, highly interactive role in which energy, professionalism, and consistency influence guest satisfaction and individual success. The position pays $17.00 per hour, plus commission and bonuses governed by a compensation plan. Targeted annual earnings are $70,000+, with top performers earning more based on individual results. New hires may earn up to $11,500 in incentives during their first six months, subject to eligibility requirements and program terms. Candidates with timeshare marketing or sales experience may be eligible for an additional experienced-hire incentive. Marketing Concierges work a flexible schedule based on guest travel patterns and business needs, with shifts scheduled within operating hours of 6:30 AM–9:30 PM. The company describes the position as full-time and offers full-time Team Members an industry-leading benefits package.

Requirements

Outstanding communication and interpersonal skills, with a passion for creating positive experiences for guests and colleagues.
Ability to establish rapport and communicate professionally, effectively, and courteously in person, over the phone, and through email with guests, team members, and business partners.
Fluency in English, with the ability to speak, read, and write clearly and professionally.
Ability to stay organized, adapt to changing priorities, and manage multiple tasks in a dynamic environment.
Ability to work a flexible schedule, including evenings, holidays, and weekends.
High school diploma or equivalent.
Basic computer proficiency and the ability to learn.

Nice To Haves

Detailed understanding of the island of Hawaii and the ability to explain activities, restaurants, and destinations throughout the island.
Previous experience working in a commission-based sales or marketing environment.
Preferred candidates are located in Hawaii and have knowledge of island activities.
Timeshare marketing or sales experience may qualify candidates for a special experienced-hire incentive.

Responsibilities

Promote and book vacation ownership presentations, previews, and sales of mini-vacation packages to eligible on-site guests and visitors.
Provide concierge services by recommending local dining experiences and attractions while communicating ownership opportunities.
Distribute approved promotional information and provide excellent customer service while projecting a professional company image.
Assist in implementing and tracking current and future marketing programs.

Benefits

Medical, dental, and vision insurance starting the first day.
Vacation, sick time, and paid parental leave.
401(k) with company match.
Life insurance.
Employee stock purchase program.
Tuition reimbursement for job-related degrees and certifications.
Team Member discounts, travel programs, and resort benefits.
New-hire incentive opportunity up to $11,500 during the first six months, subject to eligibility and program terms.
Potential special experienced-hire incentive for candidates with timeshare marketing or sales experience.
Commission and bonuses governed by a compensation plan.