Marketing Concierge

Hilton Grand Vacations•Sedona, AZ

18d

About The Position

The Marketing Concierge generates leads and books qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. The role also provides customer and concierge services to guests while projecting a professional company image.

Requirements

At least one year of customer service experience.
At least six months of proven success in a sales and/or marketing role within the timeshare industry.
Computer proficiency and the ability to learn and efficiently operate multiple customer service software applications.
Professional verbal, interpersonal, guest relations, and etiquette skills in person, in writing, and on the telephone.
Proficiency in spoken, read, and written English.

Nice To Haves

At least two years of experience selling and booking tours, activities, or concierge services.
At least one year of timeshare industry experience with a track record of success in sales and/or marketing.

Responsibilities

Conduct pre-arrival calls to owners, renters, and exchangers.
Confirm appointments with guests to ensure tour reservations and improve the show rate.
Complete required paperwork accurately and completely for each tour.
Check availability to avoid overbooking tour waves.
Ensure guests meet minimum eligibility requirements for gifts or promote a courtesy tour.
Follow gifting procedures to ensure monthly costs are met.
Provide location-related guest service to resort guests and visitors, including directing guests to resort services for assistance or information.
Distribute only HGV-authorized information, collateral, and materials.
Maintain location operating standards.
Carry out other reasonable management requests that the Team Member is capable of performing.
Contact appropriate management regarding guest issues.