Marketing Cloud Consultant

Acquia is seeking a Marketing Cloud Consultant to provide enablement expertise to customers. The ideal candidate will have a broad and deep background in marketing technologies, specifically web personalization, email marketing, and customer data platforms. They will be responsible for understanding customers' business needs, offering ongoing guidance on Acquia's Marketing Cloud products, and running onboarding sessions. The Marketing Cloud Consultant will also collaborate with internal teams, troubleshoot technical topics, and provide strategic advice on web personalization, email campaigns, and customer data best practices.

• Understand a customer's business context and goals as well as influence their digital marketing initiatives
• Partner with other Acquia technical resources to craft technical solutions that balance business needs, feasibility, quality, and time to deliver
• Enlist help from internal Acquia resources to troubleshoot Marketing Cloud technical topics
• Collaborate with product and other internal Acquia teams to identify opportunities and raise and resolve integration issues
• Collaborate with Acquia Account Team to ensure customers are enabled on platform functionality
• Work with customers and internal teams to determine the most effective way to execute customer requests within their CDP implementation
• Provide strategic advice on topics such as web personalization, email campaign, and customer data best practices
• Connect customers with other subject matter specialists within Acquia and beyond
• Serve as your customers' advocates on internal Acquia teams
• Communicate with customers with clarity and courtesy – verbally, in writing, and via other communications tools such as video conferencing
• Coordinate efforts on projects across Acquia CSM and Professional Services resources, including advising on client-specific implementation and ensuring the technical solution developed adequately meets the customer’s needs
• Efficiently juggle multiple requests from multiple customers

• Understand a customer's business context and goals as well as influence their digital marketing initiatives
• Partner with other Acquia technical resources to craft technical solutions that balance business needs, feasibility, quality, and time to deliver
• Enlist help from internal Acquia resources to troubleshoot Marketing Cloud technical topics
• Collaborate with product and other internal Acquia teams to identify opportunities and raise and resolve integration issues
• Collaborate with Acquia Account Team to ensure customers are enabled on platform functionality
• Work with customers and internal teams to determine the most effective way to execute customer requests within their CDP implementation
• Provide strategic advice on topics such as web personalization, email campaign, and customer data best practices
• Connect customers with other subject matter specialists within Acquia and beyond
• Serve as your customers' advocates on internal Acquia teams
• Communicate with customers with clarity and courtesy – verbally, in writing, and via other communications tools such as video conferencing
• Coordinate efforts on projects across Acquia CSM and Professional Services resources, including advising on client-specific implementation and ensuring the technical solution developed adequately meets the customer’s needs
• Efficiently juggle multiple requests from multiple customers
• Experience with marketing technologies: web personalization, email marketing, and customer data platforms
• Experience with the concepts of marketing segmentation
• Desire to learn and adapt to new applications and frameworks, and eager to work on exciting and innovative technologies
• Understanding of marketing operations and the use of data to accomplish marketing objectives
• Proven record of providing customer relationship management with excellent customer satisfaction
• Understands why user experience design is an integral part of a great customer experience
• Looks at digital marketing opportunities through a "data-first" lens
• Seeks to identify, analyze, and solve problems systematically rather than solely by intuition or instinct.
• Aware of JavaScript, SQL, and CSS and how these coding languages work with SaaS marketing products
• Strong troubleshooting and problem-solving capabilities

• Competitive healthcare coverage
• Wellness programs
• Take it when you need it time off
• Parental leave
• Recognition programs
• Best-in-class benefits offerings
• Equal opportunity employer
• Opportunities for personal and professional growth
• Collaborative and inclusive work environment
• Access to cutting-edge technologies
• Work-life balance
• Competitive salary and compensation package
• Opportunities for career advancement
• Comprehensive training and development programs
• Flexible work arrangements
• Employee assistance programs
• Retirement savings plans
• Paid time off and holidays
• Employee discounts and perks
• Supportive and inclusive company culture