Marketing Casino Host

Mark Twain Casino•La Grange, MO

About The Position

The Casino Host represents Affinity Gaming through sales and marketing efforts to acquire and retain VIP players. The role builds VIP player loyalty through sales and marketing techniques that foster exclusive client relationships and generate an acceptable margin of gaming revenue as determined by management. The position works promotional and special events, develops and services VIP casino guests, gathers customer feedback, and supports the Marketing Manager and Marketing Department Supervisor. The role has no supervisory responsibilities.

Requirements

Outstanding interpersonal and communication skills.
Ability to multitask and prioritize work demands.
Ability to effectively operate and work with standard office technology.
High level of discretion and confidentiality.
Detail oriented.
High school diploma or GED.
Minimum one year of experience in sales, customer service, casino hosting, or marketing.
Missouri Gaming Level II Gaming License required.
Ability to communicate effectively in English, verbally and in writing.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
High-level computer skills, including experience with Excel.
Reasoning abilities include planning, remembering details, using arithmetic, reading, directing others, making decisions, discriminating colors, working rapidly and at various tempos, concentrating amid distractions, remembering names and faces, and examining and observing details.

Nice To Haves

Bachelor’s degree in Marketing or a gaming-related field is strongly preferred.

Responsibilities

Safeguard company assets.
Redeem Player’s Club member points at the gift shop.
Work promotional and special events and VIP parties.
Create and gather information through customer surveys on the casino floor.
Develop new players, maintain existing players, and service all VIP casino guests.
Conduct on-site events and promotional parties to maintain guest loyalty.
Assist the Marketing Manager and Marketing Department Supervisor with other designated duties.
Periodically provide an operational overview as defined in Chapter A – Job Descriptions, while complying with reporting relationships, signatory ability, access to sensitive areas, and internal-control requirements.

Benefits

Free food.
Employee discounts.
Team celebrations and awards.
Paid time off earned each pay period for full-time team members.
Paid holidays for full-time team members.
Medical, dental, vision, and virtual doctor visits for full-time team members.
401(k) with company match.
Free life insurance for full-time team members.
Optional short- and long-term disability, additional life and accidental life insurance, critical illness insurance, additional accident insurance, hospital indemnity, legal and identity protection insurance, and pet insurance.
Free Employee Assistance Plan, including legal guidance and counseling sessions.