Executive Casino Host

Caesars Entertainment•St. Louis, MO

27d

About The Position

Under general supervision, the Executive Casino Host enhances gaming revenue by developing the customer database and growing new and existing player relationships. The role aims to increase guest trip frequency and theoretical and earning potential while providing exceptional guest service and memorable experiences. The host attends to guests’ needs and acts on their behalf to obtain information and arrange reservations for property visits, special events, and promotions. The position actively prospects new business and seeks higher-level player sign-ups.

Requirements

Ability to obtain and maintain a valid gaming license.
Strong analytical, judgment, and decision-making skills to make informed decisions regarding complimentary benefits.
Excellent written and oral communication skills.
Experience with word-processing and spreadsheet computer applications.
Ability to be physically mobile and stand or walk for 8 to 12-hour shifts.
Excellent guest-service and communication skills.
Ability to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds, and varying air quality.
Professional appearance and demeanor at all times.
Regular and punctual attendance is required.

Responsibilities

Directly host high-end guests and maintain player development accounts through regular guest contact to build loyalty.
Circulate on the casino floor, meet new guests, greet familiar guests by name, develop the player base, encourage return visits, and build relationships with gaming customers.
Promote the Caesars Rewards program to qualified gaming guests and invite them to use club amenities to develop customer loyalty.
Award customer complimentary benefits based on gaming activity and program guidelines.
Coordinate guest visits, including meal and show reservations, and assist with questions and special requests to ensure guests’ needs are coordinated for their convenience and comfort.
Assist with organizing special functions such as parties and tournaments; prepare invitee lists and conduct telemarketing for special events and individual visits, and obtain customer-satisfaction feedback.
Contact guests by phone, in writing, or through personal visits to increase trip frequency.
Attend off-property functions as a company representative to entertain or assist guests as required.
May mentor casino hosts and provide guidance on player-development practices.
Perform other duties as requested by management.