Casino Host - Virginia

Hotel•Petersburg, VA

About The Position

The Casino Host provides customer service and assistance to VIP players and other guests in Live! Casino & Hotel Philadelphia high-limit rooms and throughout the casino as needed. The role focuses on delivering high-quality service and a favorable gaming experience while supporting guest retention and repeat business. The Casino Host builds personalized guest relationships, promotes the Player’s Reward Club, supports guest functions and events, and makes complimentary decisions consistent with company policies and guidelines. The position requires a flexible, irregular work schedule in a 24-hour, seven-day-a-week, high-energy casino environment. The casino is large and fast-paced, and the work environment includes exposure to alcohol, cigarette and cigar smoke, bright lights, and loud noises; smoking is allowed.

Requirements

Two to five years of experience in customer service, marketing, hospitality management, and/or gaming.
Two years of experience interacting directly with customers.
Ability to obtain and maintain the gaming license required by the State Gaming Agency or Virginia Gaming Control Board, or another applicable regulatory entity.
Professional, mature, positive, and confident demeanor when dealing with guests and completing daily tasks.
Ability to collaborate as part of a team within and outside the department.
Knowledge of gaming regulations.
Ability to recognize signs of problem gaming and respond appropriately.
Ability to work a flexible and irregular schedule.
Ability to stand for 50% of the work time and walk for 50% of the work time.

Responsibilities

Interact with guests and build relationships, concentrating on higher-denomination zones.
Explain the benefits of the Player’s Reward Club and encourage enrollment.
Grow actual revenues annually in alignment with property plans and cross-property goals.
Respond to special complimentary requests and make sound, profitable decisions consistent with company complimentary policies.
Develop and sustain personalized guest relationships while monitoring complimentary use and guest standing under company policies.
Make appropriate complimentary decisions for off-site sporting suites and event tickets, following company policies and guidelines.
Handle guest complaints and work toward positive outcomes.
Assist with planning and executing assigned parties, promotions, special events, and tournaments.
Develop qualified guests to move their play to higher-denomination zones and monitor guest activity using online systems.
Ensure compliance with departmental internal controls, policies, procedures, and regulations.
Extend complimentary offers in accordance with the property comp matrix.
Perform other duties as assigned.