Marketing Automation (SFMC) Engineer
About The Position
As a Marketing Automation Platform Engineer in AbbVie Business Technology Solutions, you will contribute to the digital transformation of a leading biopharma company by creating solutions that impact patients and their communities. This technical expert independently identifies, engineers, and optimizes data, software, or technology solutions for critical business needs and continuously improves existing methods and processes. The role applies a broad range of information technology engineering techniques, such as software development, data warehousing, statistics, machine learning, and technology infrastructure. The engineer is aligned to a specific technology area. This is a hybrid role requiring three days per week in AbbVie’s Mettawa, Illinois office. Candidates who are not local or within commuting distance are expected to relocate.
Requirements
- Bachelor’s degree and 5 years of experience, or master’s degree and 4 years of experience.
- At least 3 years of hands-on development experience with marketing automation platforms such as Salesforce Marketing Cloud, Adobe Campaign, or equivalent, with deep knowledge across their studios or modules.
- Strong experience integrating marketing automation platforms with relevant CRM, marketing, and data platforms, including SOAP- and REST-based APIs.
- Strong client-facing experience and demonstrated success managing technical deliverables and communications.
Nice To Haves
- At least one Salesforce Marketing Cloud certification.
- Experience with data profiling, data integration, and data visualization processes, languages, and tools, such as SQL and SNF.
- Experience in CRM or marketing campaign development and deployments.
- Intermediate or advanced understanding of HTML, CSS, JavaScript, JSON, AMPscript, SSJS, and SQL, and their use in SFMC.
Responsibilities
- Administer Salesforce Marketing Cloud (SFMC) and manage data operations, ensuring continuous platform and capability availability and monitoring for issues.
- Release and maintain high-quality SFMC capabilities and solutions aligned with business and platform priorities, using platform SDKs, development tools, and APIs; monitor capabilities in-market and resolve issues.
- Manage and resolve platform issues with platform teams, operations partners, and Salesforce Signature Support as needed, resolving tickets according to priority and SLA.
- Implement and test assigned platform and data enablement activities within SFMC on time and to a high standard; follow software development lifecycle processes and maintain complete, accurate documentation.
- Collaborate with internal and external stakeholders and partners to refine requirements for platform enablement and resolve platform operations issues.
- Provide rapid ad hoc campaign technical support to stakeholders building campaigns on SFMC.
- Perform ongoing governance, administration, and maintenance of the connected marketing activation platform.
- Proactively recommend process improvements to optimize platform development and operations.
- Communicate effectively with business and technical stakeholders while demonstrating strong client service and task management.
Benefits
- Paid time off, including vacation, holidays, and sick time.
- Medical, dental, and vision insurance for eligible employees.
- 401(k) for eligible employees.
- Eligibility to participate in short-term incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
