Marketing Administrator - Full-Time

Plainridge Park Casino • Plainville, MA

7h

About The Position

The Marketing Administrator provides guidance and daily supervision to promotions staff and functions within the Marketing department. The role supports operational goals and performance and profit objectives, coordinates schedules, and develops, coordinates, and executes retail promotions, direct mail promotions, and special events for retail and database customers while supporting departmental budget compliance. The position reviews and approves Elite Bonus Suite (EBS) and Micro Gaming Technologies (MGT/Everi) promotions, drafts promotional guidelines and checklists, coordinates internal support for events and promotions, and analyzes their effectiveness. It also supports the VP of Marketing and/or Director of Marketing as requested. The Marketing Administrator helps create a fun environment, provides gracious hosting, promotes positive community influence, and supports company-sponsored events. The role is responsible for customer service standards, regulatory compliance, confidentiality, vendor consultation, safety, and maintaining clean work areas and professional appearance. Other related and compatible duties may be assigned.

Requirements

• Associate degree (A.A.) in marketing, finance, or a related area, or equivalent experience of two years in administrative or special events/promotions work; preferably in Marketing.
• Excellent verbal, written, and interpersonal skills.
• Technical proficiency and knowledge of Microsoft Word, Excel, and Outlook.
• Demonstrated ability to drive toward results.
• Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Compliance with regulatory, governmental, and safety requirements.
• Ability to meet deadlines and manage multiple priorities in a demanding work environment.
• Physical mobility with reasonable accommodations, including ability to push, pull, carry, and lift up to 25 lbs., and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance in varied work areas, including confined spaces.

Nice To Haves

• Strong client interface and presentation skills preferred.
• Marketing experience preferred.

Responsibilities

• Foster a fun environment and be a gracious host to guests and coworkers.
• Promote a positive influence in the community and participate in company-sponsored events.
• Provide guidance and daily supervision to promotions staff and functions in the Marketing department.
• Support and administer operational goals and monitor performance and profit objectives.
• Adhere to scheduling and coordinate scheduling concerns with the manager, with attention to guest satisfaction.
• Develop, coordinate, and execute retail promotions, direct mail promotions, and special events for retail and database customers while supporting departmental budget compliance.
• Review and approve EBS and MGT/Everi promotions.
• Draft promotional guidelines and checklists.
• Support efforts and projects of the VP of Marketing and/or Director of Marketing as requested.
• Coordinate internal support among appropriate departments for special events, promotions, and entertainment.
• Analyze the effectiveness and success of promotions, special events, entertainment, and VIP parties.
• Demonstrate superior customer service and ensure customer service standards are followed by team members; address issues as they arise.
• Ensure regulatory compliance within the area of responsibility and report potential issues to management.
• Maintain confidentiality in departmental and company matters.
• Consult with vendors to improve customer service and reduce problems in the environment.
• Meet department uniform, appearance, and grooming requirements.
• Keep work areas clean and free of safety hazards, debris, and litter.
• Adhere to regulatory, departmental, and company policies and perform duties safely.
• Perform other related and compatible duties as assigned.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may vary by position.
• 401(k) matching may vary by position.
• Annual performance bonus may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree