Market Support Specialist

Sysco•Woodridge, IL

17h

About The Position

Responsible for logistics, sales support, project coordination, and other responsibilities needed to support multi-unit customers. The role coordinates customer openings and product rollouts, maintains customer and sales data, communicates with customers and internal departments, and prepares quotes, contracts, order guides, pricing materials, and reports. It also supports account and vendor setup, product sourcing, inventory planning, delivery coordination, and resolution of customer issues.

Requirements

Bachelor's degree in Supply Chain, Operations, or Business and at least 2 years of prior supply chain or quality control experience, or a high school diploma or equivalent and at least 5 years of prior supply chain or quality control experience.
Working knowledge of Info Builders, SAP System reports, Don Quotes, and Auto Quote.
Effective time management, prioritization, and communication skills.
Exceptional organizational and administrative skills, high attention to detail, and ability to handle multiple tasks, prioritize, and work independently.
Strong working knowledge of Microsoft Office, including Word and Excel.
Must be currently authorized to work in the United States.

Nice To Haves

Bachelor's degree in Sales, Communications, Operations, Business, or a related field.
Experience with Microsoft Illustrator.
Intermediate to advanced proficiency working with SAP.
Experience in sales support within a distribution environment.

Responsibilities

Coordinate logistics for new customer rollouts, openings, and product rollouts with internal and external customers.
Attend business review meetings with multi-unit customers, on- and off-premise.
Maintain, use, and update databases that provide essential data to Don users.
Communicate with multi-unit customers about questions, issues, quotes, and contracts.
Communicate multi-unit program details to internal departments.
Make occasional sales calls and research and resolve customer issues and inquiries.
Prepare quotes, NMRs, cost-plus forms, contracts, customer order guides with Marketing Services, C/SC, price lists, and other forms or reports.
Request literature, samples, and proofs of delivery from manufacturers.
Generate quotes for stock and non-stock items.
Assist with pre-pack check-ins on site at customer openings.
Resolve customer credit issues.
Match Don items using sales representative inventory and price lists, obtain vendor contract pricing, and establish in-house contract price levels.
Prepare sales presentation books with quotes, pricing, photos, and company information.
Work with the Sales Representative and DSM to set Cost-Plus pricing levels and coordinate processing with Finance and New Accounts so units are linked to the appropriate class, subclass, and price list.
Set up new accounts and vendors as needed.
Enter contracts, prepare NMRs, and follow up with vendors to expedite new product shipments.
Prepare order guides.
Work with Customer Service to set up Don.com for all units.
Coordinate customer logistics for opening pre-packs and deliveries.
Review and renew monthly vendor and in-house contract expirations.
Initiate vendor negotiations regarding price increases or issues and notify customers of price increases.
Research new vendor sources and establish and maintain in-house contracts on 8P items.
Create and maintain customer Stock Level Reports using 8P items and weekly usage items.
Review reports weekly to help avoid outages.
Work with Buyers to flag low stock and confirm expected arrival dates to increase stock levels when needed.
Use the data tracker to monitor sales patterns.
Serve as a liaison for questions from Customer Service and customers.
Resolve special customer-satisfaction issues involving stock, pricing, transportation, and other matters.
Perform other duties as assigned.