Market Support Manager

Genuine Parts Company•Warren, MI

11d

About The Position

The Market Support Manager ensures uninterrupted store operations within an assigned market by filling temporary leadership and staffing gaps caused by absenteeism, vacations, staffing shortages, or unexpected business needs. The role provides operational support across multiple store locations and may assume responsibilities at any store level, including Store Manager. The Market Support Manager must adapt quickly to different store environments to maintain operational performance and customer service standards. The position requires travel between stores within the market as directed by the Market Director of Stores, and flexibility to adjust working hours as needed. Success is measured by continuity of store operations during staffing gaps; market sales, gross profit, expense control, and EBITDA performance against quota; customer service standards during coverage periods; and operational execution across supported stores. The role involves regular travel within markets, up to 75% of the time. Physical demands include regularly standing, walking, talking, and hearing; frequently sitting, stooping, kneeling, crouching, climbing, and crawling; and frequently lifting and moving products weighing up to 60 pounds. The employee must be capable of moving heavy equipment such as engine blocks and core barrels using appropriate moving aids. The work may involve exposure to fumes or airborne particles in store or warehouse environments. Reasonable accommodation may be made where necessary.

Requirements

Strong communication, organizational, and problem-solving skills.
Ability to work effectively in a fast-paced retail environment.
Working knowledge of point-of-sale systems and parts cataloging.
Proficiency in Microsoft Office and internet-based parts research.
Flexibility to travel within the market and adjust working hours as needed.
Regular travel within markets, up to 75% of the time.
Ability to regularly stand, walk, talk, and hear; frequently sit, stoop, kneel, crouch, climb, and crawl.
Ability to frequently lift and move products weighing up to 60 pounds.
Ability to move heavy equipment such as engine blocks and core barrels using appropriate moving aids.

Nice To Haves

Leadership experience in the automotive aftermarket industry.
Prior experience as a Store Manager or Assistant Store Manager.

Responsibilities

Provide temporary coverage for store roles within the assigned market, including Store Manager and Assistant Store Manager.
Step into stores experiencing absenteeism, staffing shortages, or operational spikes.
Maintain stable store operations and leadership during coverage assignments.
Ensure compliance with company policies, operational procedures, and service standards.
Support sales execution, inventory management, and daily store operations.
Assist stores during periods of increased workload or seasonal demand.
Provide hands-on support and coaching for store team members as needed.
Reinforce operational standards and best practices.
Travel between stores within the market as directed by the Market Director of Stores.
Adapt quickly to different store teams and operational needs.
Communicate proactively to motivate and inspire others.
Focus on outcomes and customer success, keeping the customer at the center of decisions.
Make balanced decisions and think strategically.
Develop high-performing teams through inclusive leadership, talent development, ongoing feedback, and trust-building.