Market Support Manager

Genuine Parts Company•Warren, MI

10d

About The Position

The Market Support Manager ensures uninterrupted store operations within an assigned market by filling temporary leadership and staffing gaps caused by absenteeism, vacations, staffing shortages, or unexpected business needs. The role provides operational support across multiple store locations and may assume responsibilities at any store level, including Store Manager. The Market Support Manager must adapt quickly to different store environments to maintain operational performance and customer service standards. The position supports store coverage, compliance with company policies and procedures, sales execution, inventory management, daily operations, and team coaching. It requires travel between stores within the market as directed by the Market Director of Stores, as well as flexibility to adjust working hours as needed. Success is measured by continuity of operations, sales and gross profit performance against quota, expense control, EBITDA performance, customer service, and operational execution across supported stores.

Requirements

Strong communication, organizational, and problem-solving skills.
Ability to work effectively in a fast-paced retail environment.
Working knowledge of point-of-sale systems and parts cataloging.
Proficiency in Microsoft Office and internet-based parts research.
Flexibility to travel within the market and adjust working hours as needed.
Ability to travel regularly within markets, up to 75% of the time.
Regular ability to stand, walk, talk, and hear; frequent ability to sit, stoop, kneel, crouch, climb, and crawl.
Frequently lift and move products weighing up to 60 pounds.
Capability to move heavy equipment such as engine blocks and core barrels using appropriate moving aids.
Ability to work in environments where fumes or airborne particles may be present.
Demonstrate the values of serve, perform, influence, respect, innovate, and team.
Communicate proactively and clearly, motivate and inspire others, focus on outcomes and customer success, think strategically, and develop high-performing teams through inclusive leadership, ongoing feedback, and trust-building.

Nice To Haves

Leadership experience in the automotive aftermarket industry.
Prior experience as a Store Manager or Assistant Store Manager.

Responsibilities

Provide temporary coverage for store roles within the assigned market, including Store Manager and Assistant Store Manager.
Support stores experiencing absenteeism, staffing shortages, or operational spikes.
Maintain stable store operations and leadership during coverage assignments.
Ensure compliance with company policies, operational procedures, and service standards.
Support sales execution, inventory management, and daily store operations.
Assist stores during periods of increased workload or seasonal demand.
Provide hands-on support and coaching for store team members as needed.
Reinforce operational standards and best practices.
Travel between stores within the market as directed by the Market Director of Stores.
Adapt quickly to different store teams and operational needs.
Maintain market performance, including continuity of store operations, sales and gross profit against quota, expense control, EBITDA performance, customer service standards, and operational execution.