Customer Service Rep- Market Support Specialist- Energy

AFL•Duncan, SC

About The Position

Under the direct supervision of a Customer Experience Manager, the AFL Customer Service Representative III assists with quoting, facilitation, and sales support for Market Customer Account Representatives. The role manages customer service and billing transactions, supports the quotation process, and coordinates with internal teams to ensure accurate and timely resolution of customer requests. The position works in a normal office environment and is expected to follow AFL environmental, health and safety policies and business policies and procedures.

Requirements

High school diploma or equivalent.
Intermediate proficiency with MS Office.
Good written and verbal English communication skills for interacting with internal and external customers.
Ability to execute projects from start to finish efficiently and in a timely manner.
Ability to manage multiple tasks while maintaining attention to detail.
Ability to take direction and work in a cross-functional, multicultural environment.
Attention to detail to ensure accurate order processing and quotations.

Nice To Haves

1–3 years of customer service or account management experience; otherwise qualified candidates who demonstrate initiative and a desire to grow will also be considered.
Experience with Oracle and/or customer relationship management software.

Responsibilities

Manage purchase order revisions, including updates to pricing, quantities, and shipping details.
Process returns (RMAs), credits, and rebills to ensure accurate financial adjustments.
Generate and issue manual invoices as needed, including invoices for specialty transactions.
Retrieve and distribute documents such as packing slips and invoices.
Maintain accurate pricing records in Salesforce, including blanket pricing updates.
Monitor and manage un-booked orders, ensuring timely processing and resolution.
Oversee customer inquiries and requests from designated inboxes and external portals.
Process specialized billing transactions.
Support quoting by reviewing RFQs, identifying products, and coordinating pricing and lead times with internal business units.
Prepare accurate quotations in collaboration with key stakeholders.
Track quotes and ensure timely follow-up while adhering to turnaround times.
Communicate delays or status updates to internal teams to ensure alignment on outstanding tasks.
Understand, adhere to, and promote environmental, health and safety policies, and comply with AFL business policies and procedures.