Forward Energy Customer Service Rep Oscoda

Forward Corporation • Oscoda, MI

5d • Onsite

About The Position

Forward Energy is seeking an enthusiastic, customer-focused Customer Service Representative for its Oscoda office. The role supports the daily operations of the company’s propane and home heating business by providing outstanding service to customers and assisting with orders, payments, account questions, records, and administrative tasks. The successful candidate is energetic, adaptable, organized, and able to work well with others in a multitasking position.

Requirements

• Proficiency in Microsoft Outlook, Word, and Excel.
• Strong data-entry and organizational skills, with excellent attention to detail.
• Outstanding verbal and written communication abilities.
• Demonstrated customer service experience and professional phone etiquette.
• Ability to multitask, adapt to changing priorities, and work effectively in a team environment.
• Positive attitude and commitment to delivering exceptional service.
• Energetic, ambitious, and able to work well with others.

Responsibilities

• Answer customer inquiries by phone and in person professionally and courteously.
• Process home heating and propane orders accurately and efficiently.
• Accept customer payments and assist with account-related questions.
• Resolve customer concerns and complaints in a timely and professional manner.
• Maintain accurate customer records and data within company systems.
• Perform filing, data entry, and other assigned administrative duties.
• Collaborate with team members to ensure an excellent customer experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed