Patient Service Specialist - Oscoda

Renue Physical Therapy•Oscoda, MI

About The Position

The Patient Service Specialist provides prompt, accurate, high-quality service to patients by gathering required information, scheduling appointments, and communicating information patients may need for their visits. The role may include duties at other locations. This is a 32–36-hour-per-week position with room for growth. The specialist manages patient scheduling and records, verifies insurance eligibility and physical therapy benefits, coordinates authorizations, assists with forms, processes payments and deposits, supports clinic operations, and maintains reception and facility areas. The position also handles phone, in-person, and electronic communications; performs recurring reports and administrative tasks; and follows clinic procedures for compliance, marketing, and records retention.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Basic medical and insurance terminology.
Attention to detail.
Ability to communicate clearly and distinctly on the telephone and with people from varied social, cultural, economic, and educational backgrounds.
Ability to read and interpret professional documents written in English using advanced medical terminology.
Ability to produce clear, concise professional reports and correspondence.
Fluency in Standard English.
Ability to present information effectively in one-on-one and small-group situations.
Demonstrated experience using computer applications, including electronic medical records, word processing, and email.

Nice To Haves

A professional with a passion for delivering great patient care and experience.

Responsibilities

Schedule patient appointments and prepare new patient charts for clinic staff.
Manage schedules affected by no-shows and cancellations and determine how to fill open appointments.
Confirm new evaluation appointments by phone.
Compile and record medical charts, reports, and correspondence electronically and on paper.
Verify patient insurance eligibility and physical therapy benefits, documenting call details and authorization or reference numbers.
Help patients complete insurance and privacy forms and promptly file them in the electronic medical record and paper chart when applicable.
Obtain and update authorizations by coordinating with therapists, referring physicians, and insurance carriers.
Enter accessible patient and insurance information accurately into the appropriate electronic medical record fields.
Review discharge charts for missing information, enter information into the electronic medical record, and file completed charts.
Greet visitors, determine the purpose of their visit, and assist appropriately.
Collect copays, coinsurances, and deductible balances; deposit checks and other collected money daily.
Provide Patient Account Specialists with daily billing and deposit information.
Clean and perform laundry, facility, and equipment maintenance.
Run the Missing Notes Report and Lost Patient Log weekly, and the Medicare Cap Report weekly or bi-weekly.
Distribute satisfaction surveys and referral cards according to the Director’s protocol and return surveys to corporate as required.
Check Medicaid eligibility on the fourth of each month and print and stock patient forms.
Assist patients, medical offices, corporate office staff, and other business associates by phone, in person, and electronically.
Answer and direct telephone calls professionally or take detailed messages.
Maintain an organized reception area, process incoming mail, and order approved cleaning and clinic supplies as needed.
Forward insurance communications and receipts for services or vendor items to corporate.
Maintain the Compliance Manual and complete necessary actions.
Follow clinic marketing programs, including Renue Rewards and patient birthday cards, and follow patient-record retention procedures.
Monitor monthly metrics for Over the Counter, Cancellation & No Show, Referral to Evaluation, Surveys Returned, and Renue Rewards.