Patient Service Specialist

SunState Medical Specialists•Coral Springs, FL

About The Position

SunState Medical Specialists (SMS), part of OneOncology, provides community-based specialty care across Florida. The Patient Service Specialist ensures a high level of patient service by anticipating needs, maintaining service expectations, and responding to feedback. The role supports patients, physicians, and other internal customers while maintaining professional service that meets patient needs. The position handles patient flow and communications, supports appointment scheduling and clinic visits, and maintains accurate patient records and documentation. It also contributes to a cooperative multidisciplinary team through administrative support, participation in team huddles and problem solving, and assistance with ad hoc tasks. The role may require travel to other centers.

Requirements

High school diploma or equivalent.
Demonstrated administrative experience in a busy, customer-focused environment; medical experience preferred.
Ability to handle and resolve urgent matters and time-critical medical appointments.
Strong organization and communication skills, including the ability to liaise with internal and external stakeholders.
Proven ability to work effectively both independently and as part of a team.
Knowledge of patient billing systems and related funding mechanisms.
Ability to use clinical administration systems and Microsoft Office software.
Collaborative approach when working with the wider administration team and other internal customers, in line with organizational values.
Flexible approach to work.
Ability to travel to other centers as required.

Nice To Haves

Medical administrative experience is preferred.

Responsibilities

Monitor and respond to patient feedback.
Monitor patient flow and direct patients as appropriate.
Answer and attend to telephone calls in a timely manner.
Respond to queries in accordance with the privacy policy and use service knowledge to address patient questions.
Provide support to physicians and other internal customers as required.
Assist patients with questions regarding billing and insurance payments.
Maintain and improve the patients’ waiting room and patient- and employee-facing spaces, including restocking supplies and keeping areas organized.
Direct vendors and visitors and ensure compliance with sign-in protocols.
Schedule physician appointments based on availability and appropriate timeframes.
Support physicians’ clinic visits by ensuring patient records are complete before and after visits.
Admit and discharge patients before and after consultations, evaluations, and follow-up appointments.
Register new patients promptly and ensure personal and billing details are accurate.
Ensure required documentation and correspondence for consultation appointments are registered.
Create referring doctor records as required and follow up on referrals.
Manage documents and perform general administrative and patient support duties, including report generation.
Work cooperatively within a multidisciplinary team and assist team members in achieving team objectives and outcomes.
Follow policies and procedures in the work instruction manual and as directed.
Contribute to team development by participating in team huddles and problem solving, and by supporting Center Leads and physicians with ad hoc tasks.
Travel to other centers as required.