Patient Service Specialist

Cleveland Clinic • Great Barrington, MA

2d • Onsite

About The Position

The Patient Service Specialist helps create an exceptional experience for patients, families and visitors from arrival through checkout. The role welcomes and checks in patients, collects co-pays, completes visit preparations, assists with kiosk use, and supports patients with scheduling, pre-registration and MyChart enrollment. The specialist partners closely with physicians to support a smooth and efficient checkout process.

The caregiver provides proactive, Patients First service, investigates and resolves patient issues using the HEART model, and performs registration, appointment scheduling, telephone triage, insurance verification, patient and record tracking, arrival and departure desk activities, and interpreter-service screening and scheduling. The role also maintains confidential patient information and educates patients about MyChart and Appointment Pass.

The position is based at Fairview Hospital in Cleveland. The listed schedule is 8:00 a.m. to 6:30 p.m.; the description also states that a caregiver in this position works 8:00 a.m. to 4:30 p.m., with weekend and holiday rotations expected.

Requirements

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service; alternatively, an Associate’s Degree and one year of experience, or a Bachelor’s Degree.
• Working knowledge of PC window applications.
• Ability to perform basic math sufficient to process insurance co-pays.

Nice To Haves

• Knowledge of medical terminology.
• Typing speed of at least 30 words per minute or personal computer keyboard skills.
• Epic experience.

Responsibilities

• Provide a comprehensive, proactive, Patients First experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcoming, professional environment and help ensure excellent patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification and co-pay collection.
• Track patients and records, schedule appointments, and perform arrival and/or departure desk activities.
• Screen and schedule interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.
• Assist patients with kiosk use and partner with physicians to support an efficient checkout process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level