Market Sales Manager

TruGreen•Cary, NC

About The Position

The Market Sales Manager is responsible for developing and overseeing sales performance across a defined market comprising multiple TruGreen locations and Branch Sales Managers. This role staffs and leads the sales team to increase sales volume and maximize profit, develops strategies to expand the customer base, and manages sales resources to meet business expectations. The position also oversees sales planning, marketing program execution, customer retention, training, staffing, and employee performance.

Requirements

Bachelor’s degree or 2–3 years of related experience in the lawn, horticulture, or agronomic field, or an equivalent combination of education and experience.
2–4 years of supervisory experience.
2–3 years of outside sales experience.
Certificates, licenses, and registrations as required by federal and state law.
Demonstrated knowledge of the organization, products, and/or services.
Strong understanding of customer and market dynamics and requirements.
Proven leadership and ability to drive sales teams.
Ability to manage managers.
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions from groups of managers, specialists, customers, and the general public.
Computer skills with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to speak, read, and write fluently in English.
Must be physically located in the United States while performing the job.
Meet the stated physical demands, including lifting up to 25 lbs independently and occasionally lifting or moving up to 50 lbs with assistance.

Responsibilities

Manage, develop, and oversee the performance and results of a team of sales managers.
Develop market-level sales plans and forecasts.
Ensure sales objectives are achieved within designated budgets.
Assist with executing marketing programs, including door-to-door, direct mail, inside, and outside sales, to support profit, growth, and expansion of TruGreen services.
Share local market knowledge and customer experiences with the Marketing department.
Compile prospective customer lists using information from direct mail, advertisements, community activities, trade shows, business seminars, and other sources.
Assist in closing sales as needed.
Work to resolve customer complaints regarding sales and service.
Analyze and distribute new-sale cancellation requests in an effort to retain customers.
Plan and conduct ongoing sales personnel training in customer service, selling techniques, and safety policies and procedures.
Determine work procedures, prepare work schedules, and expedite workflow.
Track each salesperson’s sales efficiencies.
Develop, implement, and maintain performance standards, measurements, and corrective devices to accomplish approved plans and goals.
Ensure recruiting, interviewing, and staffing are conducted to efficiently staff the sales function.
Evaluate staff performance, make salary recommendations, and administer disciplinary actions consistent with company policy.