Market Sales Manager

Service Corporation International•Miami, FL

2d•$247,500 - $476,100

About The Position

The Market Sales Manager develops a well-trained sales staff that meets or exceeds sales quotas, increases market share and customer base within established budget levels, and maintains high ethical standards while following company policies and procedures. The role oversees Sales Counselors, provides training and guidance, develops community-focused marketing programs, supports sales operations, and ensures compliance with applicable laws and company requirements.

Requirements

High school diploma or equivalent.
At least 5 years of sales management experience in the cemetery or funeral industry.
Valid state or provincial driver’s license and a good driving record.
Insurance license as required by state or provincial law and prescribed by the relevant state board.
Working knowledge of a Windows-based PC environment and Microsoft Office applications.
Ability to maintain confidentiality.
Ability to work beyond standard business hours when necessary to serve customers.
Ability to set challenging but achievable goals for employees.

Nice To Haves

Bachelor’s degree preferred.
Sales Counselor and sales supervisory experience preferred.
Experience presenting, training, coaching, and motivating salespeople or sales forces is a plus.
Knowledge of Customer Relationship Management systems is a plus.

Responsibilities

Meet and exceed established location sales quotas.
Ensure Sales Counselors use methods described in training manuals and follow company policies and procedures.
Provide initial and ongoing sales instruction so Sales Counselors can meet or exceed customer needs.
Manage Sales Counselors and serve as their primary resource on aftercare, prospecting, product knowledge, sales presentations, closing skills, pricing, terms, paperwork, sales guidelines, compliance, and customer service.
Develop marketing programs suited to the community’s geography, demographics, ethnicity, or religions.
Analyze and remain informed about competitor pricing.
Plan and participate in community events to develop prospects and increase awareness of the location.
Review pre-need contracts and at-need cemetery contracts for compliance with HMIS and applicable state, provincial, or federal laws.
Approve customer discounts.
Prepare reports demonstrating compliance with financial controls.
Maintain marketing materials, training manuals, sales equipment, and other sales supplies.
Ensure sales programs, incentives, awards, and presentations are budgeted, approved, and consistent with company policies.
Maintain clean, orderly sales rooms and offices that provide a professional atmosphere for Sales Counselors and the public.
Ensure Sales Counselors follow the Code of Conduct and obtain proper licensure.
Ensure sales practices comply with federal, state, provincial, and local regulations.