Market Research Project Manager

M3USA

4d•Hybrid

About The Position

The Project Manager serves as a communication and relationship liaison between Med Planet, clients, and other teams involved in completing projects. The role manages all aspects of international market research projects throughout their lifecycle, with client service, on-time delivery, and project budgets and financial goals at the center of decision-making. The position is suited to someone experienced in international market research, preferably in healthcare fieldwork, and comfortable collaborating across teams. The role includes reviewing project specifications; setting up projects and planning resources, fieldwork, and timelines; coordinating kick-off meetings; overseeing programming, translations, overlays, and testing; executing launches and analyses; and managing recruitment and fieldwork. The Project Manager provides clients with timely updates and agreed deliverables, addresses issues with a solution-oriented approach, and works to ensure a positive experience for research participants. The role also manages vendors, supports client-service improvement plans, meets billing goals and deadlines, and ensures work follows internal operating procedures, ISO accreditation, and M3MR group policies.

Requirements

At least 2 years of experience in market research project management; healthcare experience is preferred.
Bachelor’s degree or equivalent work experience.
Self-motivation, exceptional time management and organizational skills, and attention to detail.
Ability to meet deadlines and work under pressure.
Exceptional written and verbal communication skills.
Strong Microsoft Office skills, including Excel, Outlook, and Word.
Well-developed analytical and problem-solving skills.
Ability to work autonomously and collaboratively to meet departmental objectives.
Ability to accurately manage multiple online research projects on time in a fast-paced environment with changing deadlines and real-time changes.

Nice To Haves

Experience in healthcare market research.

Responsibilities

Manage international market research projects across the full project lifecycle, maintaining ownership of project details and balancing client satisfaction with financial goals.
Review project specifications and coordinate project setup, resource planning, and fieldwork and timeline planning.
Coordinate project kick-off meetings so participants understand project specifications, client needs, timelines, and responsibilities.
Oversee programming, translations, overlays, and testing to meet quality standards and timelines.
Execute project launches and analysis, and provide clients with detailed feedback and solutions.
Manage fieldwork, provide timely client updates, and monitor recruitment to support smooth, timely delivery through internal sample, custom recruitment, and partner onboarding.
Control project budgets and work toward project financial goals.
Support a positive research participant experience by following sampling practices and handling incentive approvals and project queries promptly.
Deliver agreed client deliverables within expected timelines and quality standards.
Meet billing deadlines and goals and adhere to internal processes.
Comply with M3MR operating procedures and ensure practices and systems follow ISO accreditation and M3MR group policies.
Manage vendor relationships to support accurate and timely deliverables, communication, and issue resolution.
Support client-service improvement plans on allocated accounts in collaboration with sales and other team members, providing a consistent, solution-oriented approach throughout the client journey.