Market Owner - Los Angeles, CA Metro Area

Veterinary Emergency Group (VEG)

11h•$240,000 - $260,000•Hybrid

About The Position

As Market Owner, you lead a market of at least four hospitals in one geographic area and take ownership of what happens across those locations. Hospital leaders, including Medical Directors and Hospital Managers, report to you; they oversee their individual functions and day-to-day operations, while you are accountable for market growth, success, team support, and financial goals. You empower teams, keep customers central to hospital operations, uphold the VEG experience, and protect the brand. You build confidence among local referring veterinarians and collaborate with departments across VEG to bring resources to hospitals and support extraordinary patient outcomes. The role requires routine, hands-on work alongside hospital teams. The stated work arrangement is 25% work from home and 75% on-site at local hospitals or off-site meetings. The position involves working in noisy environments with strong or unpleasant odors and in a fast-paced setting with people from varied backgrounds and personality types.

Requirements

7 to 10 years of relevant experience.
A background in any field (for example, DVM or M.B.A.); must have or be willing to gain clinical understanding.
Analytical, with the creativity to identify opportunities while remaining focused on the mission.
Experienced leader with a background in developing high-performing teams, operating a service business, and leading a multi-site operational business.
Live close to the hospitals and be able to routinely work alongside teams for full days, on varying days of the week, multiple times per month, with people in all roles.
Able to work in the field; the role is 25% work from home and 75% on-site at local hospitals or off-site meetings.
Willing to work in a noisy environment with strong or unpleasant odors.
Able to work in a fast-paced environment with people from varied backgrounds and personality types.
Empathetic and people-centric, with the ability to understand different perspectives.
Humble, able to acknowledge mistakes, share credit, and recognize team accomplishments.
Takes ownership of work and responsibility for outcomes, with commitment to long-term results.
Curious, asks insightful questions, and continually seeks opportunities to learn and grow.

Responsibilities

Drive multiple hospitals in the market, ensuring operational, clinical, and cultural excellence across locations.
Coach and guide hospital leaders to drive growth, performance, and an outstanding customer experience.
Build relationships with referring veterinarians and community partners to strengthen VEG’s reputation and referral network.
Own and manage the market’s P&L, evaluate financial performance, drive revenue growth, and build sustainable budgets.
Identify growth opportunities, implement training initiatives, and support clinical and operational development.
Hire and retain talent, build high-performing teams through networking and recruiting, and support succession planning.
Collaborate with cross-functional teams, including HR, Legal, and Technology, to bring resources, improvements, and innovation to hospitals.
Monitor market trends and competition, pursue local growth and new services, and identify potential future hospital locations.
Represent and protect the VEG brand in the region, engage with the community, and find ways to give back.
Foster a culture where employees feel seen, heard, and valued and want to grow and make an impact.

Benefits

Competitive compensation of $240,000–$260,000 based on experience, including base pay and a 401(k) match.
Comprehensive health and wellness benefits starting on day one, including QPR training and access to free therapy or counseling.
Potential eligibility for equity after one year of full-time, active employment.
VEG-created clinical and leadership programs, unlimited emergency medicine continuing education, and a travel stipend.
Annual travel stipend for full-time credentialed employees of $2,500; full-time uncredentialed employees receive $1,000.
Clinical student loan repayment.
Paid parental leave of up to 12 weeks at 100% of regular salary, plus fertility and family-building care.
Flexible work schedules.
Employee referral program.
Comfy scrubs, VEG merchandise, and food in the fridge.