Market Manager - Staffing Industry

Employbridge Career•Rochester, NY

About The Position

The Market Manager leads and grows the Rochester, New York market. The role focuses on growing and maintaining customer relationships, managing the financial and operational aspects of the business, and developing the team. The Market Manager oversees branch operations and works closely with sales representatives, deploying resources to improve performance and customer service. They develop knowledge of local market trends and dynamics, coordinate branch compliance needs, and own financial management, including budgeting, forecasting, profit-and-loss reviews, credit, and collections. The role also builds community relationships and brand awareness, creates recruiting plans to meet current and anticipated staffing needs, and uses operational data to improve order fulfillment, recruiting, safety, and associate and client retention. The Market Manager monitors client satisfaction, visits clients, identifies additional needs and business opportunities, and leads the resolution of escalated issues. They hire, train, coach, and develop the team, set goals, promote accountability, and support colleague retention and growth.

Requirements

At least 4 years of relevant experience, with a strong emphasis on management and operations.
Experience with recruitment, customer service, and leading teams.
Comfort using operational software, Microsoft Office products, and basic data-management tools for analysis.
Ability to work in a fast-paced environment and manage change.
Ability to motivate team members to achieve performance targets.
Ability to communicate professionally and effectively across platforms.
Desire to lead and make sound business decisions.
Ability to provide results-oriented solutions for branch needs.

Nice To Haves

Staffing experience is strongly preferred.

Responsibilities

Lead and grow the Rochester, New York market.
Manage branch operations and work closely with sales representatives.
Design and deploy resources to improve performance and service to market customers.
Develop knowledge of local geographic markets, trends, and dynamics, and serve as a source of information for internal and external partners.
Coordinate branch operations needed for compliance, including workers’ compensation, unemployment, human resources, and legal matters.
Manage branch finances, including budgeting, forecasting, monthly profit-and-loss reviews, credit, and collections.
Promote brand awareness through community relationships and involvement.
Develop and implement recruiting plans to meet current and anticipated hiring needs.
Analyze operational information and data and use them to drive improvement in order fulfillment, recruiting, safety, and associate and client retention.
Monitor client activity and satisfaction, adjust plans or services as needed, conduct regular in-person client visits, identify additional needs, and seek opportunities to grow the business.
Lead resolution of difficult or escalated issues through effective negotiation.
Hire, train, coach, and develop the team.
Assign goals and drive accountability to develop a fully operational and qualified team.
Promote colleague retention and growth.