Market Manager - Staffing Industry

Employbridge•Town of Gates, NY

About The Position

EmployBridge is seeking an energetic Market Leader to lead and grow its Rochester, New York market. The role focuses on growing and maintaining customers, managing the financial and operational aspects of the business, and developing the team. The Market Manager oversees branch operations and works closely with sales representatives, deploying resources to support performance and customer service. The position develops knowledge of local market trends and dynamics, coordinates compliance across relevant business functions, and manages branch financial activities, including budgeting, forecasting, monthly profit-and-loss reviews, credit, and collections. The Market Manager also builds community relationships and brand awareness, creates recruiting plans to meet current and anticipated staffing needs, and uses operational data to improve order fulfillment, recruiting, safety, and client and associate retention. The role monitors client satisfaction, conducts in-person visits, identifies client needs and business growth opportunities, negotiates resolutions to escalated issues, and leads hiring, training, coaching, accountability, and team development.

Requirements

At least 4 years of relevant experience, with a strong emphasis on management and operations.
Experience with recruitment, customer service, and leading teams.
Comfort using operational software, Microsoft Office products, and basic data management tools for analysis.
Ability to work in a fast-paced environment and manage change.
Ability to motivate team members to achieve performance targets.
Ability to communicate professionally and effectively across platforms.
Desire to lead and make sound business decisions.
Ability to provide results-oriented solutions for branch needs.

Nice To Haves

Staffing experience is strongly preferred.

Responsibilities

Lead and grow the Rochester, New York market.
Oversee branch operations and work closely with sales representatives.
Design and deploy resources to improve performance and service for market customers.
Develop knowledge of assigned geographic markets and share information about local trends and market dynamics with internal and external partners.
Coordinate branch operations to ensure compliance, including matters related to workers’ compensation, unemployment, human resources, and legal requirements.
Manage branch finances, including budgeting, forecasting, monthly profit-and-loss reviews, credit, and collections.
Promote brand awareness by creating and maintaining community relationships and involvement.
Develop and implement recruiting plans to meet current and anticipated hiring needs.
Use operational information and data to develop improvement plans for order fulfillment, recruiting, safety, and associate and client retention.
Monitor client activity and satisfaction, adjust plans or services as needed, conduct regular in-person visits, identify client needs, and pursue business growth opportunities.
Lead the resolution of difficult or escalated issues through effective negotiation.
Hire, train, coach, and develop the team.
Assign goals and foster accountability to build a qualified, fully operational team.
Promote colleague retention and growth.