About The Position

The Market Vice President (MVP) leads market operations, drives profitable growth, and delivers strong client and employee experiences. The role oversees sales, recruiting, and operational teams, providing strategic leadership to achieve business objectives, expand market share, and strengthen customer partnerships. The MVP develops talent, promotes operational excellence, fosters an inclusive, high-performance culture, and ensures strong financial results across the market. The MVP manages client relationships at site and area levels, regularly meeting with clients to proactively address challenges and strengthen partnerships. They coach and develop teams to meet service levels and performance metrics, maintain client satisfaction through Quality Business Reviews, and implement strategies for profitable sales growth through client acquisition and penetration. The position oversees order management, applicant generation, databases and assignments, candidate funnel yield, and the associate lifecycle from engagement through retention. It ensures effective branch recruiting strategies and staffing levels, develops and adjusts area operations plans, and oversees safety protocols, time collection, payroll accuracy, billing, invoicing, cash applications, and issue resolution. The MVP reviews financials, reporting, budgets, and data across multiple platforms and creates data-driven action plans. The posting lists the role location as Central PA and also states that the candidate must be Houston based.

Requirements

  • At least five years of progressive responsibility in staffing operations, including successful large, multi-site responsibility.
  • Proven record of driving strong performance and key field operations metrics.
  • Track record of building talent, leading and training teams, affecting change, and exceeding expectations.
  • Experience developing profitable sales and growth through management and development of a sales team, including establishing and managing KPIs and SLAs.
  • Ability to communicate effectively in writing and orally with all levels, one-on-one and in group presentations, both virtually and in person.
  • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and ability to learn new software.
  • Demonstrated ability to respond quickly to changing priorities.
  • Comfort using technology to communicate and drive decision-making.
  • Must be Houston based.
  • Staffing industry experience is required.

Responsibilities

  • Manage customer and client relationships at the site and area levels through consistent meetings that proactively address challenges and strengthen client/vendor relationships.
  • Communicate about colleague performance and coach and develop teams to meet service levels and performance metrics.
  • Model the company’s core values in customer-centric service and hold the team to the same standards.
  • Maintain high client satisfaction through regular Quality Business Reviews, attending in person for larger clients and problematic accounts.
  • Implement strategies to drive profitable sales growth through client acquisition and penetration.
  • Oversee order management, applicant generation, database utilization and assignments, candidate funnel yield, and associate engagement and retention.
  • Ensure each branch has consistent recruiting strategies to achieve and maintain staffing levels ahead of high-demand periods.
  • Create and adjust area operations plans, track results against goals, and oversee safety protocols, time collection, accurate payroll, billing, invoicing, cash applications, and issue resolution.
  • Review financials, reports, budgets, and data across multiple platforms and create action plans that support data-driven decisions.

Benefits

  • Medical, dental, and vision benefits
  • Prescription drug benefits
  • 401(k)
  • Paid time off
  • Paid holidays
  • Wellness program
  • Career paths and promotion-from-within opportunities
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