Market Grille Department Manager

Hy-Vee•Ankeny, IA

7d•Onsite

About The Position

The Market Grille Department Manager leads the Market Grille department, setting standards for customer service, team performance, food quality, and profitability. The manager oversees daily operations, develops and supervises employees, and works with store leadership and restaurant and service staff to keep the department operating effectively and deliver a welcoming customer experience. The role includes managing department goals, schedules, merchandising, pricing, inventory, sales analysis, promotions, bookkeeping, product replenishment, food storage, sanitation, and equipment maintenance. The manager also supports employee development and hiring, ensures policy and safety compliance, and contributes to department performance through communication and ongoing learning.

Requirements

High school diploma or equivalent experience.
Over one year of related work experience.
Ability to lead and develop a team while maintaining high standards and a positive, energetic work environment.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to compose original correspondence, interpret written work instructions, and follow technical manuals.
Ability to conduct job applicant interviews and make sound hiring decisions.
Math skills, including fractions, decimals, and percentages, for pricing, invoicing, and sales analysis.
Ability to communicate clearly and effectively with customers, employees, vendors, and store leadership.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Sanitation coursework.

Responsibilities

Set and uphold department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Lead by example, greet customers, learn their names, and create a friendly and welcoming atmosphere.
Recruit, hire, train, supervise, discipline, and evaluate department employees; approve employee discipline and recommend transfers, discharge, and salary increases.
Determine department goals with the Store Director and establish weekly schedules and daily work plans.
Inspect signage and displays for quality and quantity, and order products for replenishment.
Calculate retail pricing, extend and post invoices, and oversee department bookkeeping procedures.
Analyze weekly and monthly sales trends, compare results to actuals, prepare advertising projections, and write advertisements.
Plan displays, promotions, and pre-orders, and conduct department inventory.
Maintain proper temperatures and storage procedures to ensure product freshness and control shrink.
Understand and troubleshoot equipment and ensure maintenance is performed as needed.
Work with Restaurant and Service staff and communicate sales ideas and updates to the team.
Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
Maintain competitive pricing in the market area and attend meetings, seminars, and continuing education as needed.
Follow personal hygiene and dress standards and all Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.