Market Grille Department Manager

Hy-Vee•Raytown, MO

1d•Onsite

About The Position

The Market Grille Department Manager leads the department’s team and day-to-day operations, setting standards for customer service, employee relations, food quality, cleanliness, sanitation, professional appearance, and profitability. The role works closely with store leadership and Restaurant and Service staff to support department goals, sales, and a strong customer experience in a fast-paced store kitchen and restaurant environment. The manager recruits, hires, trains, supervises, disciplines, and evaluates employees; develops schedules and work plans; manages product ordering, pricing, bookkeeping, promotions, inventory, and sales analysis; and oversees product freshness, storage, equipment maintenance, and department safety. The position reports to designated store leadership and has department employees as direct reports. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
More than one year of related work experience.
Ability to lead and develop a team and maintain high standards in a positive, energetic work environment.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to compose original correspondence, interpret written work instructions, and follow technical manuals.
Ability to conduct job applicant interviews and make hiring decisions.
Math skills including fractions, decimals, and percentages for pricing, invoicing, and sales analysis.
Clear and effective communication with customers, employees, vendors, and store leadership.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Night and weekend shifts are required.
Ability to safely use sharp knives and blades for food preparation where applicable to the role.
Ability to work around heat- and burn-related hazards associated with cooking, baking, or grilling equipment where applicable to the role.
Ability to operate a delivery vehicle in accordance with applicable DOT standards where applicable to the role.

Nice To Haves

Sanitation coursework.

Responsibilities

Set and uphold department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Lead by example, greet customers warmly, learn their names, and foster a friendly, welcoming atmosphere.
Recruit, hire, train, supervise, discipline, and evaluate department employees; approve discipline and recommend transfers, discharge, and salary increases.
Determine department goals with the Store Director and establish weekly schedules and daily work plans.
Inspect signage and displays and order products for replenishment.
Calculate retail pricing, extend and post invoices, and oversee department bookkeeping.
Analyze weekly and monthly sales trends, compare sales to actuals, prepare advertising projections, and write ads.
Plan displays, promotions, and pre-orders, and conduct department inventory.
Maintain proper product temperatures and storage procedures to ensure freshness and control shrink.
Understand and troubleshoot equipment and arrange for maintenance as needed.
Work with Restaurant and Service staff and communicate sales ideas and updates to the team.
Unload trucks, check in deliveries, and place products in appropriate storage areas.
Maintain competitive pricing in the market area and attend meetings, seminars, and continuing education as needed.
Follow personal hygiene and dress standards, Hy-Vee policies, and store guidelines.
Report to work as scheduled and on time.