Market Grille Department Manager

Hy-Vee, Inc.•Olathe, KS

6d•Onsite

About The Position

The Market Grille Department Manager leads the department’s customer service, team performance, food quality, day-to-day operations, and profitability. The manager works with store leadership to establish goals and help ensure the department operates effectively. The role is in a fast-paced store kitchen and restaurant environment and includes leading a team throughout the shift. The manager is accountable to the Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and the Food Service Director. Department Employees report directly to this role. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
More than one year of related work experience.
Ability to lead and develop a team while maintaining high standards and a positive, energetic work environment.
Ability to solve practical problems and interpret instructions across situations with limited standardization.
Ability to compose original correspondence, interpret written work instructions, and follow technical manuals.
Ability to conduct job applicant interviews and make sound hiring decisions.
Math skills, including fractions, decimals, and percentages, for pricing, invoicing, and sales analysis.
Clear and effective communication with customers, employees, vendors, and store leadership.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to work around heat and burn hazards associated with cooking, baking, or grilling equipment.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Sanitation coursework.

Responsibilities

Set and uphold standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability.
Lead by example, greet customers warmly, learn their names, and create a friendly atmosphere.
Recruit, hire, train, supervise, discipline, and evaluate department employees; approve discipline and recommend transfers, discharge, and salary increases.
Determine department goals with the Store Director and establish weekly schedules and daily work plans.
Inspect signage and displays for merchandise quality and quantity, and order products for replenishment.
Calculate retail pricing, extend and post invoices, and oversee department bookkeeping.
Analyze weekly and monthly sales trends, compare them with actual results, prepare advertising projections, and write ads.
Plan displays, promotions, and pre-orders, and conduct department inventory.
Maintain proper temperatures and storage procedures to ensure product freshness and control shrink.
Troubleshoot equipment and ensure maintenance is performed as needed.
Work with Restaurant and Service staff and communicate sales ideas and updates to the team.
Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
Ensure competitive pricing in the market area and attend meetings, seminars, and continuing education as needed.
Follow personal hygiene and dress standards and Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.