Market Grille Assistant Department Manager

Hy-Vee•Knoxville, IA

9d•Onsite

About The Position

The Market Grille Assistant Department Manager partners with the Department Manager to keep the Market Grille department operating effectively, deliver fresh and high-quality food, lead department employees, and manage daily operations. The role suits a hands-on leader who works well in a fast-paced environment and is committed to food quality and customer service. The position reports to the Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, Food Service Director, and Market Grille Department Manager. Department employees report directly to this role. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Must be at least 18 years old.
High school diploma or equivalent experience required.
One year of similar or related experience required.
Ability to lead and coordinate a team while maintaining high standards and a positive work environment.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to file, post, and organize materials, copy data accurately, and interview people to gather basic information.
Math skills, including fractions, decimals, and percentages, for scheduling, inventory, and pricing.
Ability to clearly guide and direct team members.
Effective communication with customers, coworkers, and store leadership.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Where applicable, ability to safely use sharp knives and blades for food preparation.
Where applicable, ability to work around heat- and burn-related hazards from cooking, baking, or grilling equipment.
Where applicable, ability to operate a delivery vehicle in accordance with applicable DOT standards.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

Sanitation and food safety coursework is encouraged.

Responsibilities

Provide prompt, friendly customer service and make customer interactions positive.
Check daily orders, set production timelines, review production lists with employees, and assign tasks.
Inspect the Market Grille area for items and issues requiring attention, including coffee, the salad case, cleanliness, kitchen repairs, and safety; assign tasks to staff as needed.
Ensure food display cases are rotated and replenished and that staffing meets customer needs.
Monitor schedules, track hours for 14- and 15-year-old employees, and manage department overtime.
Control inventory through product monitoring, rotate perishable products with each delivery, and keep the supply area clean and orderly.
Handle catering contracts and help assemble catering orders, calculating portions as needed.
Follow food safety guidelines and ensure department employees comply.
Handle and resolve customer issues professionally.
Suggest advertising items and in-store specials, review and order department signage, and prepare intercom messages.
Assist with monthly inventory, including posting invoices, counts, and intra- and inter-store calculations.
Order department products and supplies and train employees in department duties.
Assume management duties when the Department Manager is absent.
Work with Restaurant and Service staff and assist in other store areas as needed.
Maintain personal hygiene and dress standards and follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.