Market Financial Center Manger - Escondido-Oceanside Market

Bank of America • Oceanside, CA

26d • Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role manages the centers as a business owner, fosters a collaborative team environment, and establishes a client-centric and risk-aware culture. It drives operational excellence so that financial center operations run effectively and cohesively. The position may also include managing associates.

The role requires in-office work and travel to any financial center within the defined market. It is a first-shift position with a 40-hour workweek, and the employee must be able to work weekends and/or extended hours. The role is based at 3756 Mission Ave, Oceanside, California. The annual salary range is $72,000–$92,000; offers depend on experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
• Proven ability to balance risk and make sound decisions while achieving business goals.
• Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
• Strong organizational skills, including managing multiple responsibilities, prioritizing, delegating, and delivering results.
• Strong verbal, non-verbal, written, and presentation communication skills, as well as active listening skills.
• Proficiency in computer skills and professional programs such as Microsoft Office.
• Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
• High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
• Bachelor's degree in a related field.
• Fluent verbal and written bilingual skills.

Responsibilities

• Operate as a backup financial center leader within a market.
• Manage client traffic, engage and appropriately route clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence.
• Create an inclusive team where members are treated fairly and respectfully.
• Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Deliver clear and concise messages that motivate, explain the rationale, and connect contributions to business results.
• Lead and encourage the identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED