Market Financial Center Manager - Atlanta Northwest Market

Bank of America•Marietta, GA

14d•Onsite

About The Position

The Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role is responsible for managing financial centers as a business owner, fostering a team environment, and promoting an effective client-centric and risk culture. The manager drives operational excellence and ensures that financial centers operate effectively and cohesively. The position operates as a backup financial center leader, manages client traffic and business results, creates a world-class client experience, and leads market-level initiatives prescribed by market leaders. The role may also include managing associates and carrying out broader managerial responsibilities, including coaching and developing employees, managing expenses, supporting talent mobility, communicating business priorities, and identifying and resolving risks.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside the reporting structure to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
Strong verbal, non-verbal, written, presentation, and active listening skills.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school, or equivalent.
First-shift schedule; 40 hours per week.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor's degree in a related field.
Fluency in both spoken and written forms of a second language.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic, engage and appropriately route clients, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence and ensure financial centers run effectively and cohesively.
Create an inclusive team where members are treated fairly and respectfully.
Demonstrate process knowledge, use data-driven decisions, promote simplicity, and pursue continuous improvement.
Deliver clear, concise messages that motivate teammates and connect their contributions to business results.
Lead and encourage identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.