Market Financial Center Manager - Atlanta Market

Bank of America•Atlanta, GA

13d

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role manages the centers as a business owner, fosters a team environment, and promotes a client-centric and risk-aware culture. It is responsible for operational excellence and for ensuring that financial centers run effectively and cohesively. The position may also manage associates. Managers at this level are expected to promote inclusion, use process knowledge and data to support sound decisions and continuous improvement, communicate clearly, identify and address risks, coach and develop teammates, manage expenses, support talent development and mobility, and deliver business results through effective team management and routines. Bank of America describes its culture as guided by Responsible Growth, inclusion, caring, and teammate development. The company is committed to an in-office culture that supports collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside one's reporting authority to achieve shared goals.
Customer service skills and the ability to resolve problems independently or escalate when needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
Record of balancing risk and making sound decisions while achieving business goals.
Interpersonal skills to engage others in dialogue, build and deepen relationships, and provide personalized service.
Organizational skills to manage multiple responsibilities, prioritize, delegate, and deliver results.
Verbal, non-verbal, written, presentation, and active listening skills.
Proficiency with computers and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor's degree in a related field.
Fluent bilingual verbal and written skills.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic, engage and route clients appropriately, and foster client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence.
Create an inclusive team where members are treated fairly and respectfully.
Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
Deliver clear and concise messages that motivate, explain the purpose, and connect contributions to business results.
Lead and encourage the identification, escalation, and resolution of potential risks.
Develop team members through coaching and feedback.
Manage expenses and demonstrate an owner's mindset.
Recruit, onboard, and develop talent, and support talent mobility for career growth.
Deliver results through effective team management, structure, and routines.