Market Financial Center Manager - Atlanta Northwest Market

Bank of America • Marietta, GA

12d

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role manages the business as an owner, fosters a team environment, and promotes a client-centric and risk-aware culture. It drives operational excellence so that financial centers operate effectively and cohesively.

The manager may also manage associates. Managers at this level are expected to promote inclusion, use process knowledge and data to guide decisions and continuous improvement, communicate clearly, identify and resolve risks, coach and develop employees, manage expenses, recruit and onboard talent, support career mobility, and deliver business outcomes through effective team management and routines.

The position is first shift, 40 hours per week. It requires working weekends and/or extended hours and traveling to any financial center within the defined market.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Ability to influence and collaborate with people outside of one's reporting authority to achieve shared goals.
• Customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
• A record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
• Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
• Strong verbal, non-verbal, written, and presentation communication skills, as well as active listening skills.
• Proficiency with computer skills and professional programs such as Microsoft Office.
• Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
• High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
• Bachelor's degree in a related field.
• Fluent verbal and written bilingual skills.

Responsibilities

• Operate as a backup financial center leader within a market.
• Manage client traffic, engage and appropriately route clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence.
• Create an inclusive team in which members are treated fairly and respectfully.
• Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Communicate clear and concise messages that motivate and connect contributions to business results.
• Lead and encourage the identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.

Benefits

• Affordable, competitive, and flexible benefits supporting teammates' physical, emotional, and financial wellness.
• Opportunities to learn, grow, and develop a career.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED