Market Financial Center Manager - San Francisco Financial District Market

Bank of America • San Francisco, CA

3d • Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets when the assigned financial center manager is absent and serves as a market-level resource. The role operates as a business owner, fosters a team environment, and promotes a client-centric and risk-aware culture. It drives operational excellence to help ensure financial centers run effectively and cohesively.

The position may also manage associates. Managers at this level are expected to foster inclusion, use data and process knowledge to drive continuous improvement, communicate clearly, manage risk, coach and develop people, steward expenses, recruit and support talent mobility, and deliver business outcomes through effective team management and routines.

The role is based at the San Francisco Financial District market location. Bank of America describes its culture as in-office, with role-specific flexibility based on responsibilities and business needs. The position is first shift, 40 hours per week, and requires weekend and/or extended-hours availability and travel to any financial center within the defined market. Pay is a base annual salary of $72,000 to $92,000, determined by experience, education, and skill set; the role is not incentive eligible and is currently benefits eligible.

Requirements

• Minimum of one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Ability to influence and collaborate with people outside one's reporting authority to achieve shared goals.
• Demonstrated customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
• Record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
• Strong organizational skills, including managing multiple responsibilities, prioritizing, and delegating while delivering results.
• Strong verbal, non-verbal, written, and presentation communication skills, and active listening skills.
• Proficiency with computer skills and professional programs such as Microsoft Office.
• Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
• High school diploma, GED, secondary school education, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
• Bachelor's degree in a related field.
• Fluency in both spoken and written communication in another language.

Responsibilities

• Operate as a backup financial center leader within a market.
• Manage client traffic, engage and appropriately route clients, and foster client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence.
• As applicable, manage associates.
• Create an inclusive team where members are treated fairly and respectfully.
• Demonstrate and expect process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Deliver clear and concise messages that motivate, convey the rationale, and connect contributions to business results.
• Lead and encourage identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support talent mobility for career growth.
• Deliver results through effective team management, structure, and routines.

Benefits

• Benefits eligible; the posting states that the company provides industry-leading benefits and access to paid time off, resources, and support.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED