Market Financial Center Manager - San Francisco Financial District Market

Bank of America•San Francisco, CA

4d•$72,000 - $92,000•Onsite

About The Position

At Bank of America, the Market Financial Center Manager supports a cluster of financial centers in designated markets, serving as a backup to the assigned financial center manager and as a market-level resource. The role manages the business as an owner, fosters a team environment, and promotes a client-centric and risk-aware culture. It drives operational excellence so that all aspects of the financial center run effectively and cohesively. The role may also include managing associates. Managers are expected to champion opportunity and inclusion; use process knowledge and data-driven decisions; communicate clearly and connect team contributions to business results; identify and address risks; coach and develop people; manage expenses; recruit and develop talent; and deliver business outcomes through effective team management and routines. The position is based at 33 New Montgomery St in San Francisco, California. It is a first-shift role scheduled for 40 hours per week, with required weekend and/or extended-hours availability and travel to any financial center within the defined market. The annualized salary range is $72,000 to $92,000, with offers determined by experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible.

Requirements

At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
Ability to influence and collaborate with people outside of reporting authority to achieve shared goals.
Customer service skills and ability to resolve problems independently or escalate as needed to promote customer satisfaction.
Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
A record of balancing risk and making sound decisions while achieving business goals.
Strong interpersonal skills, including engaging others in dialogue, building and deepening relationships, and providing personalized service.
Strong organizational skills, including managing multiple responsibilities, prioritizing, delegating, and delivering results.
Strong verbal, non-verbal, written, and presentation communication skills, as well as active listening skills.
Proficiency in computer skills and professional programs such as Microsoft Office.
Ability to work weekends and/or extended hours and travel to any financial center within the defined market.
Minimum education: High school diploma, GED, secondary school, or equivalent.

Nice To Haves

One year of management experience, including hiring, coaching, and developing direct reports.
Experience in consumer banking or financial services, mortgage, retail, and/or hospitality.
Bachelor’s degree in a related field.
Fluent verbal and written bilingual ability.

Responsibilities

Operate as a backup financial center leader within a market.
Manage client traffic by engaging and appropriately routing clients and fostering client retention.
Manage business results through formalized management routines and coaching.
Create a world-class client experience environment.
Manage market-level initiatives prescribed by market leaders.
Drive operational excellence and ensure financial centers run effectively and cohesively.
Where applicable, manage associates by fostering inclusion, making data-driven decisions, communicating business priorities, managing risk and expenses, coaching team members, recruiting and developing talent, and delivering business outcomes.