IT MARKET ENGINEER

LOUISIANA DOWNS INVESTMENT COMPANY•Bossier City, LA

5h•Onsite

Save Job Match Resume

About The Position

Provide specialized technical problem solving and problem resolution skills.

Requirements

Associates degree in a computer-science related field or equivalent experience in a multiple Host Platform technical support environment required.
One (1) to three (3) years’ work experience in a technical support environment, supporting multiple high-end computer systems.
Experience in audio / video production.
General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.
Ability to sit at desk for 8 hour shift with breaks.
Ability to lift, bend, stoop, twist, kneel, crouch, push and pull when necessary.
Ability to respond to visual and aural cues.

Responsibilities

Works with management and Enterprise IT to resolve complex business, computer system and data communication problems.
Installs, upgrades and maintains gaming hardware & software products.
Plans and coordinates all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.
Administers and controls updates/changes to production programs, files and databases.
Recommends application design changes to management and Enterprise IT to maximize resources.
Plans, schedules and loads new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
Provides first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.
Updates, directs and escalates problems for final resolution.
Analyzes and recommends tools and service aids for system/network operation and problem determination.
Report results from technical research, system performance reports and problem resolutions to upper-management.
Collects and analyzes system data for quality assurance of technical design and optimum system performance.
Adjusts system parameters to achieve peak system performance.
Administers systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
Assists in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
Assists in planning by communicating with project / product teams, clients and vendors.
Effectively contributes to the engineering process and roles as outlined in the HIT project management methodologies.
Recommends changes for improved system implementations/modifications.
Practices and adheres to system management criteria and policies and procedures.
Practices and enforces change control processes.
Ensures established enterprise standards are followed and enforced during system implementations.
Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
Provides consistent support for existing infrastructure and programs.
Updates and adjusts services, products, and support as needed.
Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
Builds knowledge of products and direction through vendor interaction.
Appropriately leverages vendor resources to efficiently resolve issues.
Responsible for the setup, operation, maintenance and repair of audio, video and associated computing.
Obtains, sets up and loads videotapes for scheduled productions or broadcasts.
Plans and develops pre-production ideas into outlines, scripts, story boards, and graphics using own ideas and specification of the assignment.
Monitors incoming and outgoing picture feeds to ensure quality and notify directors of any possible problems.