IT Engineer

Verkada•Austin, TX

20h•Onsite

About The Position

Verkada is transforming how organizations protect their people and places with an integrated, AI-powered platform. A leader in cloud physical security, Verkada helps organizations strengthen safety and efficiency through one connected software platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. Over 30,000 organizations worldwide, including more than 100+ companies in the Fortune 500, trust Verkada as their physical security layer for easier management, intelligent control, and scalable deployments. Founded in 2016, Verkada has expanded rapidly with 15 offices and 2,200+ full-time employees. About the Role We are seeking a dedicated IT professional to join our Austin team. The ideal candidate will provide technical and operational support to employees in the Austin office while working with our HQ IT team to maintain high IT standards globally. This role requires strong technical skills, a customer-centric approach, and the ability to work in a fast-paced environment solving both technical and operational challenges. Our goal is to make work easier and more efficient for everyone by fixing problems, improving processes, and supporting the business with all its IT needs. We are committed to a thriving in-office culture. This role requires that you be on-site at our office in Austin, Texas, 5 days a week.

Requirements

Prior IT/helpdesk/customer service experience
A 5-star customer service mindset
IT project management
Excellent verbal and written communication skills
Strong teamwork and collaboration skills
Familiarity with macOS, Windows, Linux, iOS, and Android devices
Ability to administer Google Workspace (G-Suite)
Experience working with SSO platforms (Okta, OneLogin, etc.)
Capability to manage AV hardware and software, including Zoom and other video conferencing tools
Familiarity with our technology stack, including: Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others
Knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.)
Experience with office moves and expansions
Understanding of global asset management
Experience with international shipping
Flexible work schedule— early mornings, late nights, and unexpected calls/messages may be required to ensure company success
Must be willing and able to commute 5 days in office.

Responsibilities

Drive IT operations initiatives and special projects
Provide high level end user support
Troubleshoot IT-related issues, including: Hardware Systems, Networking, Audio & Video
Asset Management
Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access.
Manage IT procurement, vendor relationships, and inventory for all hardware and software.
Partner with business units and collaborate on IT-related projects.
Communicate effectively across all levels of the organization.
Support a global workforce by partnering with overseas IT teams, employees, and consultants
Analyze existing IT processes, suggest improvements, and implement business processes where needed
Take on responsibilities beyond this job description as the company grows

Benefits

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits