IT Engineer

Retool•San Francisco, CA

10h

About The Position

Retool is growing quickly, and the systems that power our internal operations need to scale with speed, reliability, and efficiency. We’re looking for an IT Engineer to design and build the systems that will power the next phase of that growth. This is not a traditional IT role. You won’t be measured on tickets closed. You will be measured on systems improved, workflows automated, and manual work eliminated. This role is focused on leverage. You will build internal tools and automation that reduce operational overhead, consolidate (and eliminate!) third-party tooling, and enable teams across Retool to move faster with fewer constraints. You will also play a critical role in making Retool its own best customer by building with our platform and shaping how it evolves through real-world usage. You will also help level up the team by mentoring other team members and contributing to a culture of strong engineering practices within IT. You’ll partner closely with teams across Security, Infrastructure, Finance, Workplace, and People Ops to design and build scalable systems that power internal operations. This role sits at the intersection of systems, security, and internal product development. You’ll work cross-functionally to translate operational pain points into automated workflows and internal tools, while helping define how Retool itself is used inside the company.

Requirements

5+ years of experience in IT Engineering, Systems Engineering, Internal Tools, or similar roles in a fast-growing technology company
Proven track record of building internal tools and automation systems that eliminate manual operational work and scale business processes
Strong experience designing and implementing automation using programming languages such as Python or JavaScript, including API integrations and workflow orchestration
Deep systems thinking with an automation-first mindset. You instinctively replace manual processes with scalable solutions
Hands-on experience with identity and access management systems including Okta, SSO, SCIM, and RBAC, and designing reliable lifecycle workflows
Experience operating across complex SaaS environments, with a focus on consolidation, optimization, and cost reduction
Ability to identify inefficiencies, prioritize high-impact opportunities, and build durable, maintainable systems
Strong communication skills and ability to operate cross-functionally with technical and non-technical stakeholders
Experience mentoring or supporting junior engineers and contributing to a strong engineering culture
High ownership mindset with a focus on measurable impact including efficiency gains, cost reduction, and risk mitigation

Responsibilities

Design and build internal tools using Retool to power IT, Security, and operational workflows across the company
Automate core business processes, including onboarding, offboarding, access reviews, procurement, and internal service workflows
Eliminate manual work and reduce operational overhead by replacing repetitive processes with scalable systems
Identify opportunities to consolidate or replace third-party SaaS tools with internal solutions, reducing cost and complexity
Own identity lifecycle systems, including provisioning, RBAC, and integrations across tools like Okta, Rippling, and other critical systems
Improve security and compliance posture through automated access controls, auditing, and system design
Build and maintain integrations across internal and external systems using APIs and event-driven workflows
Partner with IT, Security, Infrastructure, and business teams to turn fragmented processes into scalable, well-designed systems
Act as an internal product builder and power user of Retool, helping shape how we use and improve our own platform
Define and implement scalable patterns and best practices for internal tooling across the company
Mentor junior team members and help raise the technical bar for automation and internal tooling across the team