IT Engineer
About The Position
We are seeking a dedicated IT professional to join our Austin team. The ideal candidate will provide technical and operational support to employees in the Austin office while working with our HQ IT team to maintain high IT standards globally. This role requires strong technical skills, a customer-centric approach, and the ability to work in a fast-paced environment solving both technical and operational challenges. Our goal is to make work easier and more efficient for everyone by fixing problems, improving processes, and supporting the business with all its IT needs. We are committed to a thriving in-office culture. This role requires that you be on-site at our office in Austin, Texas, 5 days a week.
Requirements
- Prior IT/helpdesk/customer service experience
- A 5-star customer service mindset
- IT project management
- Excellent verbal and written communication skills
- Strong teamwork and collaboration skills
- Familiarity with macOS, Windows, Linux, iOS, and Android devices
- Ability to administer Google Workspace (G-Suite)
- Experience working with SSO platforms (Okta, OneLogin, etc.)
- Capability to manage AV hardware and software, including Zoom and other video conferencing tools
- Familiarity with our technology stack, including: Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others
- Knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.)
- Experience with office moves and expansions
- Understanding of global asset management
- Experience with international shipping
- Flexible work schedule—early mornings, late nights, and unexpected calls/messages may be required to ensure company success
- Must be willing and able to commute 5 days in office.
Responsibilities
- Drive IT operations initiatives and special projects
- Provide high level end user support
- Troubleshoot IT-related issues, including: Hardware, Systems, Networking, Audio & Video, Asset Management
- Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access.
- Manage IT procurement, vendor relationships, and inventory for all hardware and software.
- Partner with business units and collaborate on IT-related projects.
- Communicate effectively across all levels of the organization.
- Support a global workforce by partnering with overseas IT teams, employees, and consultants
- Analyze existing IT processes, suggest improvements, and implement business processes where needed
- Take on responsibilities beyond this job description as the company grows
Benefits
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
- Nationwide medical, vision and dental coverage
- Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
- Expanded mental health support
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Professional development stipend
- Wellness/fitness benefits
- Healthy lunches provided daily
- Commuter benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
