IT Engineer
IntelliPro Group Inc.•Whitestown, IN
•$25 - $30•Onsite
About The Position
As an IT Support Engineer, you will play a critical role in supporting day-to-day IT operations within a warehouse environment. You will be the first point of contact for technical issues, ensuring smooth operations across devices, systems, and network connectivity. Your primary responsibility will be to troubleshoot and resolve technical issues efficiently while maintaining a high level of professionalism and customer support.
Requirements
- 2+ years of experience in IT support or helpdesk roles
- Hands-on experience with hardware troubleshooting and end-user support
- Basic knowledge of networking (Wi-Fi, VPN, connectivity troubleshooting)
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Familiarity with Active Directory and Microsoft 365
- Strong communication skills and customer service mindset
- Ability to work onsite in a fast-paced warehouse environment
Responsibilities
- Respond to and resolve user support requests in a timely and efficient manner
- Troubleshoot hardware, software, and network issues across laptops, desktops, printers, and mobile devices
- Support warehouse equipment including scanners, Zebra printers, and labeling systems
- Assist with device setup, configuration, and user onboarding/offboarding
- Maintain and update tickets in the system, escalating issues when necessary
- Provide onsite, hands-on support to ensure minimal disruption to operations
- Follow IT processes and contribute to documentation and knowledge base
Benefits
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
